Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Calden

Summary

- Dynamic professional with a proven track record in enhancing customer satisfaction and engagement across the hospitality and real estate sectors. Excelled at Pastabilities by leveraging exceptional customer service and problem-solving abilities to foster loyalty and smooth operations. Skilled in visual storytelling and audience outreach, significantly contributing to team success and customer service excellence.

- Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

- Qualified Social Media Specialist with solid background in managing and optimizing social media channels. Successfully developed and executed social media campaigns that enhanced brand visibility and engagement. Demonstrated expertise in content creation and analytics to drive audience growth.

- As digital marketing professional, brings valuable experience in creating and managing social media strategies that align with business goals. Proven ability to collaborate within teams and deliver impactful campaigns. Known for adaptability and results-driven mindset, offering key skills in content development and social media analytics.

Overview

6
6
years of professional experience

Work History

Server

Pastabilities
09.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Social Media Specialist

Calden Real Estate INC.
05.2022 - Current
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.

Server

Mestizo
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Hostess

Mestizo
04.2019 - 06.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Bachelor of Arts - Anthropology

University of North Carolina At Greensboro
Greensboro, NC
05-2025

Skills

  • Exceptional customer service
  • Memory retention
  • Foreign language proficiency
  • Team member support
  • Problem-solving abilities
  • Time management abilities
  • Adaptability
  • Visual storytelling
  • Audience outreach
  • Virtual communities
  • Reliability
  • Creative Thinking

Timeline

Server

Pastabilities
09.2023 - Current

Social Media Specialist

Calden Real Estate INC.
05.2022 - Current

Server

Mestizo
06.2021 - Current

Restaurant Hostess

Mestizo
04.2019 - 06.2021

Bachelor of Arts - Anthropology

University of North Carolina At Greensboro
Molly Calden