Molly Capps
Trumbull,Ct
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Results-oriented professional dedicated to exceeding sales goals and delivering exceptional service to customers.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hollister Co.
11.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Improved loyalty by 20%
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeting and helping customers(Customer service)
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Clean mirrors, counters, floors
- Organized racks and shelves to maintain store visual appear and engage customers
- Prepared merchandise for sales floor by pricing or tagging.
- Register
Sales Associate
Track 23
12.2023 - 01.2024
- Reorganized clothes on racks and Refolded Jeans in order
- Restocked/Shipment
- Welcomed customers also helped with any need of assistance
- Assisted Customers at register
- Helped customers locate products and checked store system for merchandise at other sites.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
Receptionist
Callen-Lord
06.2023 - 03.2024
- Booked Appointments
- Maintained a clean and organized workplace
- Carried in up to 50lbs in package deliveries
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Waitress
Famous 50s Diner
06.2023 - 08.2023
- Friendly interactions
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Estimated 10-20 tables per shift
Sandwich Artist
Subway
06.2022 - 07.2022
- Maintained restaurant
- Provided fast and friendly services to customer
- Handed money and performed transactions
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Food Pantry
09.2022 - 01.2023
- Maintained a clean environment , by organizing an restocking shelves
- Creating pre-made boxes of food
- Packaged up nonperishable food items for food bank visitors.
- Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
- Helped visitors pick out food items from donations.
Education
High School Diploma -
Online/Homeschooled
Monroe, CT01.2024
Skills
- Time Management
- People/Communication Skills
- Great working with others
- Problem solving
- Organization
- Customer service
- Quicker learner
- Reliable
- Upselling
Personal Information
Date of Birth: 11/10/2005
Timeline
Sales Associate
Hollister Co.
11.2024 - Current
Sales Associate
Track 23
12.2023 - 01.2024
Receptionist
Callen-Lord
06.2023 - 03.2024
Waitress
Famous 50s Diner
06.2023 - 08.2023
Food Pantry
09.2022 - 01.2023
Sandwich Artist
Subway
06.2022 - 07.2022
High School Diploma -
Online/Homeschooled
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