Molly Chang
Wilmington,NC
Summary
Reliable and upbeat with years of experience in concession and customer service. Proficient in operation of PoS systems and accurate in money handling. Detail-oriented and extremely organized team member. Knowledgeable in entry level accounting and supply chain management principles. Fast and eager learner with enthusiasm for business and finance.
Overview
5
5
years of professional experience
Work History
Snack Bar Attendant
Country Club of Landfall
05.2024 - Current
- Delivered exceptional customer service by attending to individual needs and preferences.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Managed inventory levels, minimizing stock shortages and reducing waste.
Poolside Server
Country Club of Landfall
05.2024 - 08.2024
- Demonstrated adaptability by quickly adjusting to changing weather conditions or guest requests.
- Streamlined communication between servers, bar staff, and management through clear updates on guest needs or concerns.
- Handled high volume orders efficiently to ensure prompt delivery of food and beverages.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Server
Swede's Cafe
06.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Udderly Delicious Ice Cream
06.2020 - 05.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sandwich Artist
Subway
06.2019 - 06.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Science - Marketing Strategy
University of North Carolina Wilmington
Wilmington, NC05.2027
Skills
Customer Service Skills
Time Management
Attention to Detail
Organizational Skills
Timeline
Snack Bar Attendant
Country Club of Landfall
05.2024 - Current
Poolside Server
Country Club of Landfall
05.2024 - 08.2024
Server
Swede's Cafe
06.2023 - 08.2023
Server
Udderly Delicious Ice Cream
06.2020 - 05.2023
Sandwich Artist
Subway
06.2019 - 06.2020
Bachelor of Science - Marketing Strategy
University of North Carolina Wilmington
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