Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Molly Cherf

Tucson,AZ

Summary

Dynamic customer service professional with extensive experience in the hotel, restaurant, and leisure facility industry. Proven ability in conflict resolution and active listening, ensuring guest satisfaction. Recognized for maintaining a welcoming environment and effectively managing multiple tasks. Performs with patience and cooperation to ensure a seamless experience, and enhance overall client relations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Westin La Paloma Resort & Spa
Tucson, AZ
03.2025 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided excellent customer service to ensure satisfaction.

Hostess

Westin La Paloma Resort and Spa
Tucson, AZ
08.2021 - 03.2025
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • When applicable, resolved customer concerns throughout the resort.

Front Desk Receptionist

Planet Fitness
Carol Stream, IL
01.2021 - 06.2021
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Bachelor Of Communication Studies - Communications

University of Arizona
Tucson, AZ
05.2025

Skills

  • Professional client relations and customer service
  • Active listening and verbal communication
  • Tailoring language to customers' understanding
  • Conflict resolution
  • Time management
  • Adaptability

Certification

  • TIPS Certified - Professional in alcohol safety and handling

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Server

Westin La Paloma Resort & Spa
03.2025 - Current

Hostess

Westin La Paloma Resort and Spa
08.2021 - 03.2025

Front Desk Receptionist

Planet Fitness
01.2021 - 06.2021

Bachelor Of Communication Studies - Communications

University of Arizona

Similar Profiles

CREATE PROFILE