Molly Coolman
Sprouts Farmer Market
Largo,FL
Dedicated retail professional with extensive experience in customer service and team collaboration. Skilled in problem-solving and product knowledge, consistently achieving sales goals while enhancing customer satisfaction through effective communication and reliable service.
8
years of professional experience
Work History
In-Store Shopper
4 Years 1 Month
Sprouts Farmer Market - Seminole, FL | 07.2022 - Current
- Selected high-quality products to fulfill customer orders accurately and efficiently.
- Navigated store layout to optimize shopping routes for timely order completion.
- Collaborated with team members to ensure inventory levels met demand requirements.
- Maintained cleanliness and organization of shopping areas to enhance customer experience.
- Trained new staff on proper procedures and best practices for order fulfillment.
- Implemented efficient packing techniques to minimize damage during product handling and transport.
- Provided a personal shopping experience to repeat customers, memorizing their preferences and offering tailored recommendations.
- Promoted the Sprouts Rewards Program, Instacart, and other store campaigns.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in various departments.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Cashier/Customer Service Representative
2 Years 11 Months
Nature's Food Patch - Clearwater, FL | 08.2019 - 07.2022
- Processed customer transactions efficiently using POS systems to ensure accurate financial exchanges.
- Assisted customers with product inquiries, providing knowledgeable recommendations on natural food options.
- Maintained cleanliness and organization of checkout area to enhance customer experience and satisfaction.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
- Participated in team meetings to further expand knowledge.
- Resolved customer complaints promptly, enhancing loyalty and fostering positive relationships within the community.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Gave a helping hand in other departments to stay busy and help the store's needs.
Sales Associate
1 Year
Bealls Outlet - Clearwater, FL | 08.2018 - 08.2019
- Assisted customers with product selections, ensuring a positive shopping experience.
- Managed cash register operations, processing transactions efficiently and accurately.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing, tagging, and censoring.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated customers on rewards and credit card incentives using persuasive selling tactics.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma
Clearwater High School - Clearwater, FL
- Honor Roll student for most of my academic career; Graduated in May of 2018.
- Ranked in Top 15% of class
- 3.75 GPA
- Extracurricular Activities: photography, editing, choir
- cum laude graduate
Skills
Product knowledge
Inventory management
Time management
Attention to detail
Multitasking
Reliability
Adaptability
Teamwork and collaboration
Interests
Avid Reader
Documenting and sharing travel experiences.
Enjoy hobbies that combine physical activity with outdoor exploration.
Engaging in food photography and sharing culinary creations on social media.
Animal Care
Creating digital art and content creation.
Music
Gym Workouts
Fashion and Style
Timeline
In-Store Shopper
Sprouts Farmer Market
07.2022 - CurrentRead more
Cashier/Customer Service Representative
Nature's Food Patch
08.2019 - 07.2022Read more
Sales Associate
Bealls Outlet
08.2018 - 08.2019Read more
Clearwater High School - High School Diploma,
Read more