Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Molly Copey

Ontario,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

General Manager

ABC GATES BOWL
Rochester, NY
04.2020 - 01.2024
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on duties, policies and procedures.

Assistant General Manager/Shift Leader

Bowlero-Empire Lanes
Webster, NY
03.2008 - 04.2020
  • Supervised employees through planning, assignments, and direction.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delegated work to staff, setting priorities and goals.

Certified NYS Daycare Provider

Copey's Place
Ontario, NY
07.2002 - 03.2012
  • Maintained a safe environment for all children by adhering to safety regulations and procedures.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Established positive relationships with families through regular communication regarding their child's progress.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.

Education

Bachelor of Science - Recreation & Leisure Studies

State University of New York State
Brockport, NY
05-1991

Skills

  • Customer Service
  • PC Competent
  • Leadership
  • Administrative Skills
  • Verbal & Written Communication

Activities

  • Watching a variety of sports: NFL: Especially the Buffalo Bill, GO BILLS, MLB, and Nascar.
  • Photography, & Bird Watching.

References

References available upon request.

Timeline

General Manager

ABC GATES BOWL
04.2020 - 01.2024

Assistant General Manager/Shift Leader

Bowlero-Empire Lanes
03.2008 - 04.2020

Certified NYS Daycare Provider

Copey's Place
07.2002 - 03.2012

Bachelor of Science - Recreation & Leisure Studies

State University of New York State

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Molly Copey