MOLLY CORD
Tremonton,UT
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
16
16
years of professional experience
Work History
Customer Care Advisor & Training Ambassador
Pillpack By Amazon Pharmacy
02.2022 - Current
- Implemented innovative teaching methods, ensuring up-to-date knowledge transfer and skill development among new hires.
- Navigated multiple software programs simultaneously to efficiently assist trainees and pharmacy customers with their inquiries.
- Organized client records for easy access, ensuring accurate information was readily available when needed during calls.
Lead Preschool Teacher
Plymouth Elementary School
11.2018 - 06.2020
- Enhanced preschoolers' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Implemented a variety of assessment tools to track student progress and adjust instruction accordingly, leading to improved learning outcomes.
- Provided support for children with special needs and behavioral challenges, implementing personalized accommodations to promote inclusivity within the classroom setting.
Certified Personal Trainer & Fitness Nutrition Specialist
Northland Fitness
04.2014 - 08.2018
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
- Reduced injury risk for clients with proper form instruction and exercise modifications based on individual needs.
- Conducted thorough assessments of new clients' physical abilities, medical histories, and personal goals before designing tailored fitness programs.
Certified Personal Trainer & Fitness Nutrition Specialist
YMCA
04.2010 - 08.2018
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
- Reduced injury risk for clients with proper form instruction and exercise modifications based on individual needs.
- Conducted thorough assessments of new clients' physical abilities, medical histories, and personal goals before designing tailored fitness programs.
Reading Tutor
Cedar Rapids Community School District
09.2017 - 12.2017
- Enhanced student reading comprehension by implementing targeted tutoring strategies.
- Developed strong rapport with students, fostering a supportive learning environment that empowered them to succeed.
- Improved students' reading fluency through tailored lesson plans and engaging activities.
Manager
Tom’s Home Port
10.2015 - 11.2017
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Level 2 Special Education Program Paraprofessional
George Washington High School
09.2008 - 01.2012
- Enhanced student support by delivering small group assistance in various subjects including basic food preparation, personal hygiene, and employment skills.
- Graded and provided feedback on assignments to improve students' understanding and take excess workload off teachers.
- Collaborated with special education teachers to implement individualized education plans for students with diverse learning needs.
Social Worker
Tanager Place
01.2008 - 09.2008
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
Education
Master of Social Work
University of Utah
Salt Lake City, UTCertified Personal Trainer -
National Academy of Sports Medicine
Gilbert, AZ04.2010
Bachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IA12.2007
Skills
- Mental Health Assessments
- Cross-Cultural Competence
- Facilitation Techniques
- Verbal and Written Communication
- Call center experience
- Escalation management
Volunteer Experience
- MSW Practicum, University of Utah Counseling Center, 08/2020 - 12/2020, co-facilitating DBT Skills Group, conducting new client intake sessions, community outreaches, case management phone calls, crisis referrals, and case file documentation.
- Garfield Elementary School, 04/2012 - 05/2018, Assistant coach for running club, reading buddy.
- Student Internship, Iowa Department of Human Services, 08/2007 - 12/2007, home visits, court hearings, conducting social history interviews, and case file documentation.
- Best Buddies Program, University of Northern Iowa, 09/2005 - 04/2007, transportation and social activities for individuals with special needs.
- Human Services Internship, Four Oaks Residential Treatment Facility, 03/2004 - 04/2004, providing therapeutic support and activities for inpatient children aged 5 to 9.
- St. Luke’s Hospital, 09/1998 - 05/2003, surgical services tech and patient delivery volunteer.
Timeline
Customer Care Advisor & Training Ambassador
Pillpack By Amazon Pharmacy
02.2022 - Current
Lead Preschool Teacher
Plymouth Elementary School
11.2018 - 06.2020
Reading Tutor
Cedar Rapids Community School District
09.2017 - 12.2017
Manager
Tom’s Home Port
10.2015 - 11.2017
Certified Personal Trainer & Fitness Nutrition Specialist
Northland Fitness
04.2014 - 08.2018
Certified Personal Trainer & Fitness Nutrition Specialist
YMCA
04.2010 - 08.2018
Level 2 Special Education Program Paraprofessional
George Washington High School
09.2008 - 01.2012
Social Worker
Tanager Place
01.2008 - 09.2008
Master of Social Work
University of Utah
Certified Personal Trainer -
National Academy of Sports Medicine
Bachelor of Arts - Social Work
University of Northern Iowa
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