Zedy R Mouele
Herriman,UT
Summary
Personable and dedicated Customer Service Representative with 8+ years experience in Call Center
industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients
and history managing large amounts of inbound calls. Motivated to maintain customer satisfaction and
contribute to company success. Highly-motivated employee with desire to take on new challenges. Strong
worth ethic, adaptability ,exceptional interpersonal skills and known for successfully handling escalated
customer support issues. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Virtual Customer Care Advisor
PillPack By Amazon Pharmacy
Salt Lake City, UT
05.2022 - Current
- Communicated with Patients via phone, email and online chats.
- Built sustainable relationships and trust with Patients , Pharmacist and Doctor through
open interactive communication. - Assisted Patient with making payments or completing orders in system.
- Answered patient questions and data requests.
- Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Processed third-party insurance claims for reimbursement of prescription medications.
- Processed medical insurance claims to calculate copayments.
- Communicated effectively with physicians' offices regarding refill requests or changes in medication orders.
Customer Representative
Citi Bank Group
02.2021 - 03.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Received and posted payments to loan accounts.
- Processed financial aid documents and completed basic verification of information.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Accounting Payable Clerk
Max International Salt Lake City
03.2015 - 03.2022
- Handled high-volume invoice processing with minimal supervision.
- Customer Service for internal and external customers
- Manage requests from vendors, clients, and other internal customers.
- Resolve invoice questions and payment requests by phone and email.
- Time Management for regular daily, weekly & monthly deadlines
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Coded invoices and other records to maintain organized and accurate records.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Worked closely with department personnel to produce accurate and timely bills.
Education
Associate of Science - Accounting And Finance
Salt Lake Community College
Salt Lake City, UTSkills
- Excellent at communicating
- Multitasking and Prioritization
- Verbal and Written Communication
- De-escalation Techniques
- Customer Service Excellence
- Efficient and Detail-Oriented
- Report Generation
- Proactive and Self-Motivated
- Account Reconciliation Auditing
- Proficiency Data Entry
- Microsoft Office expertise
- HIPAA Compliance
- Claims Processing
- Insurance Verification
Timeline
Virtual Customer Care Advisor
PillPack By Amazon Pharmacy
05.2022 - Current
Customer Representative
Citi Bank Group
02.2021 - 03.2022
Accounting Payable Clerk
Max International Salt Lake City
03.2015 - 03.2022
Associate of Science - Accounting And Finance
Salt Lake Community College
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