Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Julie Phillips

Manchester,NH

Summary

Efficient and thorough Certified Pharmacy Technician thrives in positions requiring focus, detail, and accuracy. Team player with strong problem solving and workflow improvement skills.

Overview

8
8
years of professional experience

Work History

Certified Pharmacy Technician

PillPack by Amazon Pharmacy
Manchester, NH
12.2019 - Current
  • Created and revised training and workflow documents
  • Assisted other technicians with workflows and processes
  • Trained other technicians in workflows and processes
  • Provided management with ideas and suggestions to help streamline workflows
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Verified accuracy of patient information on prescription orders.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Assisted in COVID-19 testing room during peak pandemic

Sterile Processing Technician

Moin Orthodontics
Bedford, NH
08.2018 - 12.2019
  • Performed decontamination of medical instruments and equipment to prepare for sterilization.
  • Conducted regular maintenance on autoclaves to ensure proper functioning and safety standards.
  • Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
  • Developed procedures for cleaning and disinfecting reusable medical devices.
  • Monitored inventory levels of supplies in order to maintain adequate stock at all times.
  • Processed medical waste following protocol for safe disposal.
  • Transported sterile goods from the clean room into the operating room per procedure requirements.
  • Prepared trays, instrument packs and surgical sets.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
  • Packaged instruments into peel pouches and properly labeled pouches.
  • Reported defective equipment to appropriate supervisors or staff.
  • Made dental retainers in orthodontic lab
  • Had some clinical patient interaction

Cashier

Rite Aid
Bedford, NH
10.2017 - 08.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Performed other duties as assigned by management.

Sales Associate

Hubert's Family Outfitters
Goffstown, NH
10.2015 - 02.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Associate of Arts - Liberal Arts And General Studies

Manchester Community College
Manchester, NH
05-2023

High School Diploma -

Mount Zion Christian School
Manchester, NH
06-2016

Skills

  • Problem-Solving
  • Detail Oriented
  • Strong Work Ethic
  • Workflow Optimization
  • Insurance Billing
  • Pharmacy Operations
  • Point of Sale Systems Proficiency
  • Sterile Technique

References

References available upon request.

Timeline

Certified Pharmacy Technician

PillPack by Amazon Pharmacy
12.2019 - Current

Sterile Processing Technician

Moin Orthodontics
08.2018 - 12.2019

Cashier

Rite Aid
10.2017 - 08.2018

Sales Associate

Hubert's Family Outfitters
10.2015 - 02.2017

Associate of Arts - Liberal Arts And General Studies

Manchester Community College

High School Diploma -

Mount Zion Christian School

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Julie Phillips