Laysha Santiago-Encarnacion
450 Byberry Rd, Philadelphia,PA
Summary
Forward-minded, driven and reliable. Quick learner, possessing exceptional work ethic and desire to go above and beyond to exceed company expectations and metrics. Stable history balancing team performance, customer service and business objectives. Decisive leader with good planning and organizational skills. Always with a positive attitude delivering great patient care. Personable and ambitious, desiring opportunity to use and build upon my current skills within a hospital/lab setting.
Overview
4
4
years of professional experience
3
3
Certificates
Work History
Certified Pharmacy Technician
CVS Pharmacy
Feasterville, PA
03.2023 - Current
- Accurately administered vaccines.
- Performed medication preparation tasks including counting, pouring, labeling and verifying doses.
- Provided customer service to patients by answering questions about medications.
- Ensured accuracy of patient records, billing data, and prescription orders through timely data entry into the pharmacy software system.
Pharmacy Technician
Walgreen's Pharmacy
Philadelphia, PA
02.2020 - 03.2023
- Processed insurance claims related to compound medications accurately and efficiently.
- Prepared compounded medications such as Magic Mouthwash.
- Stocked shelves with pharmaceuticals, medical supplies and over-the-counter products.
- Followed safety protocols while handling hazardous materials such as drugs, chemicals, and cleaning solutions.
Receptionist and Appointment Coordinator
Kia On The Boulevard
Philadelphia, PA
07.2021 - 12.2021
- Performed various administrative tasks such as filing documents, sending faxes, and copying materials. Processed customer payments effectively using cash registers or point-of-sale terminals based on established company guidelines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided buyers with appointment details and facilitated vehicle sales.
Education
High School Diploma -
Thomas A. Edison High School
Philadelphia06-2019
Skills
- Workflow Optimization
- Drug Inventory Management
- HIPAA
- Problem-solving skills
- Medication Dispensing
- Team Collaboration
- Pharmaceutical Calculations
- Excellent phone etiquette
- Positive Attitude
- Customer Service
- Venipuncture
- Computer Skills
- Problem-Solving
- Attention to Detail
- Goal-Oriented
- Fluent in Spanish and English
- OSHA and CDC guidelines knowledge
Certification
- Certified Pharmacy Tech (CPhT) ID: 30245208 PTCB Certification Exp. 09/01/2025
- Adult, Child and Baby First Aid/CPR/AED|ID: 01B56U4|Exp. Date: 09/23/2025
- Certified Phlebotomist Tech (CPT) ID: NPCN-17208-9346 EXP 07/13/2026
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Pharmacy Technician
CVS Pharmacy
03.2023 - Current
Receptionist and Appointment Coordinator
Kia On The Boulevard
07.2021 - 12.2021
Pharmacy Technician
Walgreen's Pharmacy
02.2020 - 03.2023
High School Diploma -
Thomas A. Edison High School