Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Molly Dean

Saint Louis

Summary

Dynamic U.S. Referrals Program Coordinator I at World Pediatrics, skilled in case management and volunteer coordination. Successfully recruited and trained volunteers, enhancing patient support and care. Known for cultural sensitivity and conflict resolution, I effectively managed logistics for incoming patients, ensuring their needs were met with compassion and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

U.S. Referrals Program Coordinator I

World Pediatrics
Saint Louis
10.2024 - Current
  • Recruit, train, and manage non-medical volunteers and interns to address patient needs.
  • Coordinate comprehensive logistical support for incoming patients, including travel and housing arrangements.
  • Provide ongoing emotional and social support to families during care through consistent communication.
  • Maintaine accurate records in World Pediatrics' information system for current and past patients.
  • Support development initiatives by contributing content for social media, fundraising efforts, and donor meetings.
  • Manage family care needs in Saint Louis, including after-hours responsibilities.

U.S. Referrals Program Assistant

World Pediatrics
Saint Louis
06.2023 - 10.2024
  • Coordinated non-medical volunteer program comprising 30-40 volunteers.
  • Assisted in case management for Saint Louis families, accompanying them to medical visits.
  • Performed errands and evaluated needs by visiting local healthcare facilities.
  • Collected clinic data and inputted it into patient database through collaboration with local hospitals.

Sales Associate

Banana Republic
Louisville
07.2022 - 05.2023
  • Assisted 20 customers daily in item selection and style recommendations.
  • Stocked, replenished, and organized inventory with precision and efficiency.
  • Facilitated customer sign-ups for loyalty programs and company credit cards.

Contact Tracer, Case Investigator

Lincoln County Health Department
Troy
08.2020 - 01.2022
  • Conducted case investigation phone interviews with positive COVID-19 cases and close contacts.
  • Transferred COVID-19 case data from Qualtrics to Missouri State EpiTrax system.
  • Collaborated with local health departments and hospitals to share health data and contact information.

Education

Bachelor of Science - Public Health

Saint Louis University
St. Louis, MO
05.2023

Skills

  • Case management and advocacy
  • Volunteer coordination
  • Patient support and care
  • Conflict resolution
  • Cultural sensitivity
  • Schedule management

Certification

  • American Heart Association Basic Life Support (BLS)
  • Certified through FEMA Emergency Management Institute: FEMA Independent Study Certifications
  • CITI Program Group 2: Social/Behavioral Research Investigators and Key Personnel

Timeline

U.S. Referrals Program Coordinator I

World Pediatrics
10.2024 - Current

U.S. Referrals Program Assistant

World Pediatrics
06.2023 - 10.2024

Sales Associate

Banana Republic
07.2022 - 05.2023

Contact Tracer, Case Investigator

Lincoln County Health Department
08.2020 - 01.2022

Bachelor of Science - Public Health

Saint Louis University

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