MOLLY EATON
Sugar Grove,IL
Summary
Dedicated employee with many years of experience in Service Crew role. Detail-oriented with skills needed to make patrons feel welcomed. Willing to multitask and available to work any shift.
Overview
8
8
years of professional experience
Work History
Barista
Dodge Street Coffeehouse
Iowa City, Iowa
06.2022 - 11.2023
- Connected with customers assisting with product information, order fulfillment, and merchandise selection
- Delivered high standard of customer service on a daily basis to all customers who approached the counter and drive-through
- Maintained the cleanliness and order of the coffee shop, monitoring product supply levels and health regulations on shelf-life of products
- Managed supply inventory, including packaging, food and drink supplies and merchandise
- Opened and closed location, including daily cash reconciliation, setup and take down of espresso and brewing machines, and stocking and emptying of pastry case
- Focused on providing excellent hand-crafted beverages
Starbucks Barista (Certified Barista)
Starbucks
Sugar Grove, Illinois
10.2021 - 02.2022
- Connected with customers assisting with product information, order fulfillment, and merchandise selection while providing a high standard of customer service and efficiency to all customers
- Maintained the cleanliness and order of the coffee kiosk, monitoring product supply levels and health regulations on shelf-life of products
- Opened and closed location properly, obtaining and returning money till, setup and take down of espresso and brewing machines, and stocking and emptying of pastry case
- Managed the kiosk inventory of supplies for making and selling product, including drink containers, food and drink supplies, and merchandise
- Completed Starbucks barista training program and was issued certification to operate kiosk independently and certified Starbucks Barista Certificate
Gift Shop Supervisor
Arlington Heights Race Course
Arlington Heights, Illinois
03.2021 - 08.2021
- Provided excellent customer service through product knowledge and shopping assistance
- Opened and maintained shop including cleaning, organizing, stocking merchandise, and taking inventory
- Assisted other sales associates with customer matters, schedules and ordering product
- Cash reconciliation daily
Banquet Server | Bistro Server
Arlington Heights Race Course
Arlington Heights, Illinois
03.2018 - 09.2020
- Delivered high quality customer service to all customers in a fast paced environment
- Successfully resolved customer conflicts and problems
- Accommodated dietary requests
- Maintained a clean environment according to food service standards
Lifeguard
Elmhurst Park District
Elmhurst, Illinois
03.2016 - 09.2016
- Provided a safe environment for all guests
- Enforced applicable pool policies and regulations
- Organized and lead swimmers through activities
- Provided emergency care
- Certified lifeguard
- CPR certification and Emergency Life Safety Certification
Education
Some College (No Degree) - Criminology
Univerisity Of Iowa
Iowa City, IASkills
- Opening and closing duties
- POS Systems
- Hospitality service expertise
- Hospitality and accommodation
- Solid problem solver
- Cash Register Operation
- Team Player
- Retail Management
- Exceptional customer service
- Inventory Management
Volunteer Experience
Ronald McDonald House, Chicago, Illinois, Aided staff in providing activities for children and their families, Interacted with guests by making crafts, playing games, cooking, and reading stories, Strengthened communication skills by meeting with parents, and other family members
Accomplishments
Proofread and edited two published books:
Pet Tales by Rachel Gies
Death Wish at Machu Picchu by Greg Biba
References
References available upon request.
Timeline
Barista
Dodge Street Coffeehouse
06.2022 - 11.2023
Starbucks Barista (Certified Barista)
Starbucks
10.2021 - 02.2022
Gift Shop Supervisor
Arlington Heights Race Course
03.2021 - 08.2021
Banquet Server | Bistro Server
Arlington Heights Race Course
03.2018 - 09.2020
Lifeguard
Elmhurst Park District
03.2016 - 09.2016
Some College (No Degree) - Criminology
Univerisity Of Iowa
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