Molly Flategraff
Apple Valley,MN
Summary
Reliable Medical Office Assistant with experience in managing patient records, scheduling appointments, and coordinating healthcare services. Strengths include strong organizational skills, ability to multitask efficiently under pressure, and knowledge of medical terminology. Previous roles have showcased adaptability in fast-paced work environments and commitment to maintaining confidentiality of patient information. Demonstrated capacity to contribute positively to team dynamics while also working independently when required.
Overview
13
13
years of professional experience
Work History
Cosmetic Dermatology Receptionist/Call Center Representative
Dermatology Specialists
Edina, Minnesota
06.2016 - Current
- Carries out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Answered phones promptly and directed calls appropriately.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Educated customers on the latest trends in cosmetics and skincare.
- Managed inventory levels to ensure optimal stock at all times.
Shipt Shopper
Shipt
Twin Cities, Minnesota
07.2022 - Current
- Provide excellent customer service throughout the delivery process.
- Ensure that all food is handled properly according to safety guidelines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Utilize problem solving skills when issues arise with orders or deliveries.
- Track progress of orders using Shipt mobile app and other technology tools provided by the company.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Shift Lead
Potbelly's Sandwich Shop
Coon Rapids, MN
04.2014 - 06.2016
- Coached and trained employees and managed daily work assignments to enhance operations.
- Maintained positive working relationship with fellow staff and management.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Maintained cleanliness of work area throughout shift.
- Assembled and served meals according to specific guest requirements.
- Completed opening, closing and shift change tasks by following company guidelines.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Dance Team Coach
Anoka High School
Anoka, Minnesota
10.2013 - 03.2015
- Developed and implemented choreography for school dance teams.
- Instructed students on proper technique in a variety of dance styles including hip hop, jazz, ballet and contemporary.
- Monitored student performance and offered feedback to support goal achievement.
- Assisted in recruiting new members for the team as well as retaining current members from year-to-year.
- Provided feedback to dancers on their performance in order to improve technique, style and overall execution.
- Built positive relationships with students, parents, colleagues and administrators.
Cashier
Costco
Coon Rapids, MN
05.2012 - 12.2012
- Answered customer questions and provided store information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Associate of Applied Science - Medical Administration
Minnesota School of Business
Elk River, MN05-2015
Some College (No Degree) -
Minnesota State University, Mankato
Mankato, MNSkills
- Customer service
- Problem solving
- Time management
- Appointment scheduling
- Communication skills
- Employee training
- Inventory management
References
References available upon request.
Timeline
Shipt Shopper
Shipt
07.2022 - Current
Cosmetic Dermatology Receptionist/Call Center Representative
Dermatology Specialists
06.2016 - Current
Shift Lead
Potbelly's Sandwich Shop
04.2014 - 06.2016
Dance Team Coach
Anoka High School
10.2013 - 03.2015
Cashier
Costco
05.2012 - 12.2012
Associate of Applied Science - Medical Administration
Minnesota School of Business
Some College (No Degree) -
Minnesota State University, Mankato
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