MOLLY FREEMAN
Kalamazoo,MI
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Intentional Yoga
Portage, MI
04.2024 - Current
- Welcomed clients into the studio and engaged in conversation using effective interpersonal and people skills.
- Identified clients' needs promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed and answered questions about clients' membership and finances.
- Used organization skills to clean all surfaces and studio equipment, while maintaining inventory of supplies.
Division 1 Varsity Gymnast
Western Michigan University
Kalamazoo, MI
08.2021 - Current
- Using effective time management skills, devoted an average of 25 hours per week to training, conditioning, practices, rehabilitation, competitions, and travel.
- Exercised strong leadership skills and practiced self-discipline in and out of the gym.
Lifeguard
Kalamazoo Country Club
Kalamazoo, MI
05.2023 - 09.2023
- Monitored swimmers to ensure safety in the pool area.
- Responded quickly to medical emergencies in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with swim lessons for guests and members of the facility.
- Performed emergency rescues when necessary.
Teaching Assistant
Western Michigan University
Kalamazoo, MI
05.2022 - 06.2022
- Assisted in developing and grading assignments, exams, and quizzes for a university-level organizational psychology course.
- Organized office hours and study sessions for additional student help outside of class time.
- Monitored student attendance and participation during class sessions.
- Effectively communicated with students via email and face-to-face about grading or content-related questions.
Education
Psychology -
Western Michigan University
Kalamazoo, MI05.2025
High School Diploma -
Portage Northern High School
Portage, MI05.2021
Skills
- Superior communication skills
- Reliable and trustworthy
- Follows directions
- Persistent and Resilient
- Adaptive team player
- Problem-solving abilities
- AED certification
- Cardiopulmonary Resuscitation
Affiliations
- Member of Lee Honors College at Western Michigan University
- WMU Dean's List
- WMU Gymnastics Scholar Athlete of the Year
- Completed Yoga Teacher 200-Hour Training Program
- Recipient of International Baccalaureate Diploma
Timeline
Customer Service Representative
Intentional Yoga
04.2024 - Current
Lifeguard
Kalamazoo Country Club
05.2023 - 09.2023
Teaching Assistant
Western Michigan University
05.2022 - 06.2022
Division 1 Varsity Gymnast
Western Michigan University
08.2021 - Current
Psychology -
Western Michigan University
High School Diploma -
Portage Northern High School