Molly Grass
Rockland,MA
Summary
Enthusiastic and motivated individual passionate about helping others, learning new skills, and being the best version of myself each day. I am a team player who works well both independently and within team settings to achieve goals. Skilled communicator, leader, and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Home Depot Inc
Leomister, MA
05.2021 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and helped to solve major issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
Softball/ Baseball Clinic Instructor
Dirt Dawgs Sports
Canton, MA
05.2017 - 08.2021
- Conducted clinical practices that taught hitting, fielding, throwing, and catching fundamentals
- Instructed and coached age groups ranging from 8 years old to 15 years old in softball and baseball
- Motivated large groups of children to want to excel and get better
- Taught with passion and love for the sports
Icecream Scooper/Cashier/Waitress
Friednly'z Icecream
Pembroke, MA
08.2017 - 08.2020
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Maintained cleanliness and organization in establishment.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
Document Filer
Rockland Athletics
Rockland, MA
10.2015 - 07.2017
- Went through important documents and sorted them in the correct filing cabinet in alphabetical order
- Within each lettered file I color coded certain types of files to make them easier to find
- Recycled documents that were no longer needed and kept my work space tidy
- Restocked in store merchandise and did my part to keep the front of the store clean and organized
Education
Bachelor of Science - Psychology Science
Fitchburg State University
Fitchburg, MA05-2024
Skills
- Assertiveness
- Customer Support
- Team Collaboration
- Appointment Scheduling
- Teamwork and Leadership Skills
- Problem Resolution/ Problem-Solving
- Safe serving knowledge
- Safe Alcohol Serving
- Relationship Building
- Flexible and Adaptable
- Decision-Making
- Communication
Affiliations
- Softball Player
- Fitness and Nutrition Enthusiast
Accomplishments
- 2022 Paul K. Waring 38' Female Athlete of the Year
- MASCAC Softball First Team All-Conference 2022
- Digital Media/Communication Award 2019
Certification
- TIPS Certified (June 2025)
- ServSafe (June 2026)
- Crowd Manager (June 2026)
- CPR Certified
- First-Aid Certified
Timeline
Customer Service Associate
The Home Depot Inc
05.2021 - 03.2024
Icecream Scooper/Cashier/Waitress
Friednly'z Icecream
08.2017 - 08.2020
Softball/ Baseball Clinic Instructor
Dirt Dawgs Sports
05.2017 - 08.2021
Document Filer
Rockland Athletics
10.2015 - 07.2017
Bachelor of Science - Psychology Science
Fitchburg State University