Summary
Overview
Work History
Education
Skills
Timeline
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MOLLY HARPER

Fargo,ND

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Sanford Health
06.2023 - Current
  • Completed Patient Access Pathway through level 3
  • Greet and check in patients, ensuring accurate demographic and insurance data collection
  • Schedule patient appointments, coordinating with healthcare providers for efficiency
  • Address patient inquiries regarding appointments, insurance coverage, and billing
  • Maintain accuracy of electronic medical records (EMR) by updating patient data and documenting interactions

Dog Handler / Receptionist

Home Away from Home Daycare
10.2021 - 07.2023
  • Supervised, fed, medicated, and cared for dogs and cats in a daycare setting
  • Managed scheduling software for new client registration, reservations, and appointments
  • Processed check-ins, check-outs, and payments while providing excellent customer service
  • Answered multi-line phone system and assisted clients with inquiries
  • Maintained cleanliness of kennels, equipment, and daycare grounds
  • Managed up to 35 dogs of varying breeds and sizes, providing attentive care.

Crew Member

Coldstone Creamy
01.2020 - 04.2022
  • Took orders, prepared orders, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Student Tour and Recruitment Specialist

North Dakota State University
01.2021 - 03.2022
  • Coordinated with fellow tour guides to create a consistent and seamless visitor experience.
  • Aided in planning special events such as open houses and admitted student days, ensuring successful execution.
  • Supported admissions office staff with administrative tasks during peak periods, increasing overall productivity levels.
  • Utilized public speaking skills to engage large audiences during presentations about campus life and academic programs.
  • Maintained knowledge of important deadlines pertaining to applications, financial aid, scholarships, enabling accurate communication with potential applicants.

Retail Associate

Joann Fabrics
06.2018 - 01.2020
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Education

Bachelor of Science - Human Resources management

Johnson And Wales University
Online
09.2025

Skills

  • Customer service
  • HIPAA compliance
  • Patient registration
  • Insurance verification
  • Multitasking and organization
  • Appointment scheduling
  • Paging systems
  • Verbal and written communication
  • Work ethic and integrity

Timeline

Patient Access Representative

Sanford Health
06.2023 - Current

Dog Handler / Receptionist

Home Away from Home Daycare
10.2021 - 07.2023

Student Tour and Recruitment Specialist

North Dakota State University
01.2021 - 03.2022

Crew Member

Coldstone Creamy
01.2020 - 04.2022

Retail Associate

Joann Fabrics
06.2018 - 01.2020

Bachelor of Science - Human Resources management

Johnson And Wales University

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