MOLLY HARPER
Fargo,ND
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Sanford Health
2023.06 - Current
- Completed Patient Access Pathway through level 3
- Greet and check in patients, ensuring accurate demographic and insurance data collection
- Schedule patient appointments, coordinating with healthcare providers for efficiency
- Address patient inquiries regarding appointments, insurance coverage, and billing
- Maintain accuracy of electronic medical records (EMR) by updating patient data and documenting interactions
Dog Handler / Receptionist
Home Away from Home Daycare
2021.10 - 2023.07
- Supervised, fed, medicated, and cared for dogs and cats in a daycare setting
- Managed scheduling software for new client registration, reservations, and appointments
- Processed check-ins, check-outs, and payments while providing excellent customer service
- Answered multi-line phone system and assisted clients with inquiries
- Maintained cleanliness of kennels, equipment, and daycare grounds
- Managed up to 35 dogs of varying breeds and sizes, providing attentive care.
Crew Member
Coldstone Creamy
2020.01 - 2022.04
- Took orders, prepared orders, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Student Tour and Recruitment Specialist
North Dakota State University
2021.01 - 2022.03
- Coordinated with fellow tour guides to create a consistent and seamless visitor experience.
- Aided in planning special events such as open houses and admitted student days, ensuring successful execution.
- Supported admissions office staff with administrative tasks during peak periods, increasing overall productivity levels.
- Utilized public speaking skills to engage large audiences during presentations about campus life and academic programs.
- Maintained knowledge of important deadlines pertaining to applications, financial aid, scholarships, enabling accurate communication with potential applicants.
Retail Associate
Joann Fabrics
2018.06 - 2020.01
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
Bachelor of Science - Human Resources management
Johnson And Wales University
Online09.2025
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Insurance verification
- Multitasking and organization
- Appointment scheduling
- Paging systems
- Verbal and written communication
- Work ethic and integrity
Timeline
Patient Access Representative
Sanford Health
2023.06 - Current
Dog Handler / Receptionist
Home Away from Home Daycare
2021.10 - 2023.07
Student Tour and Recruitment Specialist
North Dakota State University
2021.01 - 2022.03
Crew Member
Coldstone Creamy
2020.01 - 2022.04
Retail Associate
Joann Fabrics
2018.06 - 2020.01
Bachelor of Science - Human Resources management
Johnson And Wales University