Molly Hartford
Windham, ME,ME
Summary
Dynamic Shift Manager at Starbucks with a proven track record in team development and customer service excellence. Skilled in cash handling and complaint resolution, I enhanced product consistency through effective quality control measures, ensuring high customer satisfaction. Committed to fostering a motivated team environment while maintaining operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Manager
Starbucks
Falmouth, ME
07.2021 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Supported daily shift operations by ensuring efficient workflow and task delegation.
- Monitored inventory levels to maintain stock availability and reduce shortages.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
Cashier
Walmart
Falmouth, ME
05.2020 - 07.2021
Movie Theater Attendant
Flagship Cinemas
Falmouth, ME
09.2019 - 05.2020
Education
Project Management
Arizona State University
Tempe, AZ05.2024
Skills
- Cash handling and decision-making
- Customer service excellence
- Team motivation and development
- Opening and closing procedures
- Punctuality and reliability
- Complaint resolution
- Energetic demeanor
- Training and mentoring
Timeline
Shift Manager
Starbucks
07.2021 - Current
Cashier
Walmart
05.2020 - 07.2021
Movie Theater Attendant
Flagship Cinemas
09.2019 - 05.2020
Project Management
Arizona State University