Molly Hopper
Mesquite,NV
Summary
Dynamic Customer Service Representative with proven expertise in conflict resolution and customer relations. Skilled in critical thinking and data entry, I excel in turning high-stress situations into positive customer experiences, boosting loyalty and repeat business. My approach combines professional telephone demeanor with active listening to meet and exceed customer and employer expectations. I pride myself on my ability to be prompt, on time and ready to work. Anything I may be lacking in knowledge will be short lived because of my ability to apply myself and learn new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Same Club
Grand Junction, CO
03.2017 - Current
- Helped customers locate necessary items throughout a remodel.
- Use of cash register and phones.
- Keeping logs of items for front end employees to be reordered.
Customer Service Representative
City Market
Hotchkiss, CO
09.2013 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Sold hunting/fishing licenses and completed Western Union transactions while complying with all state and federal regulations.
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Professional telephone demeanor
- Follow-up skills
Additional Information
- Referred by Brittany Gay, illumifin CCC.
- (385)307-9920
- Bgay@adminpartners.com
Timeline
Customer Service Representative
Same Club
03.2017 - Current
Customer Service Representative
City Market
09.2013 - 03.2016