Molly Hutchings
Murfreesboro,TN
Summary
Dedicated sales associate with a strong focus on customer service, problem-solving, and teamwork. Proven ability to enhance customer satisfaction and contribute to team success in high-pressure environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Pandora
Murfreesboro, TN
07.2025 - Current
- Assisted customers with product selection and provided personalized recommendations to enhance shopping experience.
- Maintained visual merchandising standards to ensure attractive product displays and facilitate sales.
- Processed transactions accurately using POS system, managing cash and credit sales efficiently.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Engaged in continuous learning of product knowledge to better assist customers and address inquiries effectively.
- Handled inventory management tasks, including stock replenishment and organization of merchandise on the sales floor.
- Provided exceptional customer service, resolving issues promptly to maintain high levels of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Server
Arby's
Murfreesboro, TN
01.2025 - 04.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Operated cash register efficiently, ensuring accurate transactions and handling payments.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Collaborated with team members to ensure timely food preparation and delivery.
- Adapted quickly to changing menu items and daily specials, enhancing customer experience.
- Supported inventory management by restocking supplies and monitoring product freshness.
- Engaged with customers to create a welcoming atmosphere, fostering repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Science - Political Science
Middle Tennessee State University
Murfreesboro, TN05-2028
High School Diploma -
Adamsville Highschool
Adamsville, TN05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Strategic planning
- Building rapport
- Policy and procedure adherence
- Negotiation tactics
- Business development
- Persuasion techniques
- Fraud detection
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Calm demeanor
Accomplishments
Completed Civilians Police Academy for the Murfreesboro Police Department in November of 2025
Currently in progress of completing another self defense academy for the Murfreesboro Police Department
Certification
CPR
Civilians Police Academy
Timeline
Sales Associate
Pandora
07.2025 - Current
Server
Arby's
01.2025 - 04.2025
Bachelor of Science - Political Science
Middle Tennessee State University
High School Diploma -
Adamsville Highschool