Open To Work
Molly Jacobs
Quality Care Staffing
Tempe,AZ
10
Years of experience
Dynamic individual with hands-on experience in office administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Dynamic individual with hands-on experience in office administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Skills
Microsoft Office Suite
Documentation and reporting
Time management
Scheduling
Professional communication
Strong interpersonal skills
Quality assurance
Strong problem solver
Letter preparation
Dedicated team player
Multi-line telephone systems
Work History
Administrative Assistant
3 Years- Managed staff credentials and ensured compliance with healthcare regulations, safeguarding facility operations.
- Coordinated scheduling and placement of RNs, LPNs, and CNAs across multiple healthcare facilities, enhancing staffing efficiency.
- Liaised with facilities to confirm shift needs and negotiate rates, optimizing resource allocation.
Front Desk Manager
3 Years- Streamlined front desk operations through proactive engagement with guests.
- Managed customer communications and inquiries to enhance client retention.
- Trained new staff on procedures and compliance to ensure consistency in service.
Customer Service Representative
1 Year- Resolved customer complaints empathetically, enhancing overall customer experience.
- Handled escalated calls to restore customer satisfaction and address complex issues.
- Maintained detailed customer records while facilitating online service support.
- Consistently exceeded performance metrics and mentored new team members.
Education
Accomplishments
- Customer Relations: Earned the highest marks for customer satisfaction company-wide.
- Telephone Service: Professionally processed 80+ calls per day to ensure satisfaction.
- Chat Service: Recognized for the fastest WPM typing speed company-wide.
Personal Information
Title: Administrative Assistant & Customer Service Representative
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$23/hr
Timeline
Administrative Assistant
Quality Care Staffing
01.2022 - 01.2025Read More
Front Desk Manager
There U Glo Spa
01.2019 - 01.2022Read More
Customer Service Representative
WAG1
01.2018 - 01.2019Read More
Mankato East High School
10.2008Read More