Molly King
Chula Vista,CA
Summary
Highly motivated and experienced leader passionate about entrepreneurship and building successful, sustainable businesses. Excelled in new market research and human resources administration, driving revenue increases through innovative strategies. Skilled in cost control and team collaboration, adept at fostering community networking and financial planning. Demonstrates a strong entrepreneurial spirit and a commitment to process improvement.
Overview
7
7
years of professional experience
Work History
Small Business Owner
The Little Shop
01.2023 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established foundational processes for business operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Sales Associate
Macys Department Store
10.2021 - 12.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Lead Barista
Starbucks
09.2021 - 12.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Retail Store Manager
Casa Xovi
07.2017 - 09.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
Associate of Arts - Marketing
Southwestern College
Chula Vista, CASkills
- Cost control and analysis
- Business growth and retention
- New market research
- Human resources administration
- Business management and development
- Small business operations
- Financial planning
- Budget management
- Entrepreneurial spirit
- Process improvement
- Community networking
- Job description development
- Team collaboration
Languages
Spanish
Full Professional
Italian
Limited Working
Software
Office SuiteProducts
Outlook
Teams
Excel
Timeline
Small Business Owner
The Little Shop
01.2023 - Current
Sales Associate
Macys Department Store
10.2021 - 12.2022
Lead Barista
Starbucks
09.2021 - 12.2022
Retail Store Manager
Casa Xovi
07.2017 - 09.2021
Associate of Arts - Marketing
Southwestern College
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