Molly Klimek
Aurora,CO
Summary
Dynamic retail supervisor with a proven expertise of excelling in inventory control and team training. Recognized for driving sales through exceptional customer service and visual merchandising. Skilled in conflict resolution, fostering a motivated team environment, and achieving organizational goals while maintaining high performance standards.
Overview
7
7
years of professional experience
Work History
Supervisor
H&M (Cherry Creek)
Denver, CO
11.2020 - Current
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Full-Time Sales Advisor promoted to supervisor in 2023.
- Monitored and controlled shrinkage.
- Resolved customer complaints and inquiries, and ensured customer service standards are met.
- Managed a team of up to 30 employees, helping motivate to ensure high levels of performance.
- Drove sales through customer relationship-building and suggestive selling techniques.
- Track inventory through strong RFID routines to maintain size availability on the sales floor in order to maximize selling.
- Completed weekly cash office routines including ordering supplies, cash orders, truck planning, and budgeting.
- Collaborated with other departments/ managers to achieve organizational goals, fostering teamwork across various functions.
Server
Cowby Jacks
Minneapolis, MN
03.2020 - 08.2020
- Enhanced customer service experiences by actively listening to customer needs and orders.
- Fostered repeat business by getting to know customers and their orders.
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling dishes and drinks.
- Assisted other workers to achieve maximum efficiency during peak attendance times.
Sales Clerk
Highway 61
Winona, MN
10.2018 - 01.2020
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Boosted sales by effectively promoting specific products.
- Assisted customers by finding items quickly to ensure satisfaction.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent.
Education
Associates - Public Relations
Winona State University
Winona, MN05.2019
High School Diploma -
Cathedral High School
New Ulm, MN05.2017
Skills
- Customer service- oriented
- Inventory control
- Strong communication and interpersonal skills
- Team training
- Visual merchandising
- Basic accounting
- Management skills
- Conflict resolution
Affiliations
- Member, Delta Phi Epsilon, 2019 to Current
Timeline
Supervisor
H&M (Cherry Creek)
11.2020 - Current
Server
Cowby Jacks
03.2020 - 08.2020
Sales Clerk
Highway 61
10.2018 - 01.2020
High School Diploma -
Cathedral High School
Associates - Public Relations
Winona State University