Molly Kline
Agency,MO
Summary
Results-driven Pharmacy Manager with expertise in patient education, workflow optimization, and inventory control. Proven track record in enhancing team productivity and maintaining high standards in patient care.
Overview
13
13
years of professional experience
Work History
Pharmacy Manager
Costco Wholesale Corp
Kansas City, MO
04.2013 - Current
- Managed pharmacy operations on a daily basis, maintaining compliance with safety protocols and regulatory requirements.
- Led staff training programs to enhance customer service and medication dispensing accuracy.
- Implemented strategies for effective inventory control, ensuring optimal stock levels and improved operational efficiency.
- Developed strategic initiatives to increase pharmacy revenue while maintaining high-quality patient care.
- Streamlined workflow processes to optimize prescription processing times and boost team productivity.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Oversaw recruitment, hiring, and training of all staff while providing direct supervision and ongoing development opportunities.
- Investigated customer complaints systematically to identify root causes and implement effective resolutions.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Evaluated and suggested OTC solutions to address specific symptoms and improve overall well-being.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Education
Doctor of Pharmacy - Pharmacy
UMKC School of Pharmacy
Kansas City, MO05.2007
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Inventory control
- Employee management
- Patient safety
- Records management
- Staff scheduling
- Time management
- Reliability
- Attention to detail
Timeline
Pharmacy Manager
Costco Wholesale Corp
04.2013 - Current
Doctor of Pharmacy - Pharmacy
UMKC School of Pharmacy