Molly McGinty
Powell,OH
Summary
Dynamic professional with experience in customer engagement, brand development, and digital marketing. Proven track record of creating and implementing successful customer loyalty programs and managing social media content to enhance brand visibility. Skilled in collaborating with design teams to develop user-friendly website models, with a background in modeling that showcases products effectively. Strong communicator with a passion for fostering positive customer relationships and driving business growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Operations Worker
Pebby Forevee
05.2024 - 01.2025
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Created a customer loyalty program that strengthened customer relationships and encouraged repeat business.
- Handled social media content by posting engaging updates, helping to increase our brand's visibility and connect with our audience.
- Served as a model for the company’s clothing line, showcasing products through photoshoots and promotional materials to enhance brand visibility.
Food Runner/Coordinator/Restaurant Hostess/Restaurant Busser
The Avenue Steak Tavern
02.2022 - 06.2024
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
Pool Concessions/Food Runner/Restaurant Busser/Restaurant Hostess
Kinsale Golf And Fitness Club
05.2021 - 02.2022
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided exceptional customer service by attentively listening to guests' concerns and addressing them accordingly.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted customers with carry-out service.
- Adhered strictly to food safety guidelines while handling and moving food items, protecting both guests and employees from potential health risks.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Runner/Restaurant Busser/Restaurant Hostess
Liberty Tavern
08.2020 - 05.2021
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Reduced wait times by efficiently running completed orders from the kitchen to the appropriate tables.
Education
Bachelor of Arts - Marketing/ETBD
Miami University
Oxford, OH05.2027
High School Diploma -
Olentangy Liberty High School
Powell, OH05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Organization
- Content Creation
- Graphic Design
- Strong Work Ethic
- Detail Oriented
Accomplishments
Securing first place in the state for a DECA competition in marketing.
Timeline
Customer Service Representative/Operations Worker
Pebby Forevee
05.2024 - 01.2025
Food Runner/Coordinator/Restaurant Hostess/Restaurant Busser
The Avenue Steak Tavern
02.2022 - 06.2024
Pool Concessions/Food Runner/Restaurant Busser/Restaurant Hostess
Kinsale Golf And Fitness Club
05.2021 - 02.2022
Food Runner/Restaurant Busser/Restaurant Hostess
Liberty Tavern
08.2020 - 05.2021
Bachelor of Arts - Marketing/ETBD
Miami University
High School Diploma -
Olentangy Liberty High School
Similar Profiles
MOLLY MCGINTYMOLLY MCGINTY
Customer Service Representative/Operations Worker at Pebby ForeveeCustomer Service Representative/Operations Worker at Pebby Forevee
Wendy BowmanWendy Bowman
Vice President of Purchasing at Surge StaffingVice President of Purchasing at Surge Staffing
Carlos A. MartesCarlos A. Martes
Warehouse Worker at Carr SupplyWarehouse Worker at Carr Supply
BRIAN SZUDLOBRIAN SZUDLO
District Manager, Pharmacy and Retail Operations at Walgreens Boots AllianceDistrict Manager, Pharmacy and Retail Operations at Walgreens Boots Alliance
LYNN A. MICKLYNN A. MICK
Director of Patient Access & Operations – East Hospital at The Ohio State University Wexner Medical CenterDirector of Patient Access & Operations – East Hospital at The Ohio State University Wexner Medical Center