Molly Metcalf
Sacramento,CA
Summary
Dedicated service professional skilled in communication and problem-solving, aiming to create exceptional experiences for guests. Experienced in leading teams to facilitate seamless service operations. Track record of enhancing customer satisfaction through effective service management.
Overview
5
5
years of professional experience
Work History
Lead Server
Village of Om
Sacramento
12.2024 - Current
- Monitored guest satisfaction and addressed concerns promptly to ensure a seamless dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and reduce wait times.
- Managed cleanliness and organization of dining area during service hours to support efficient operations and enhance guest comfort.
- Trained new servers on menu offerings and customer service standards to improve service quality and foster positive guest interactions.
- Scheduled employees to optimize staffing levels and maintain operational efficiency.
Supervisor
Buddha Belly Burger
Sacramento, CA
06.2023 - 12.2024
- Scheduled employees effectively to meet daily staffing requirements.
- Trained employees on operational procedures and customer service best practices, fostering a more efficient team.
- Resolved customer issues through knowledgeable and friendly service, improving overall customer satisfaction.
- Maintained current knowledge through continuing education and advanced training to ensure high service standards.
Manager
Burger Patch
Davis, California
05.2021 - 02.2023
- Coordinated staff schedules to optimize coverage during peak hours.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels and ordered supplies to maintain stock availability.
Education
Bachelor of Arts - Psychology
University of California, Davis
Davis, CA06-2019
Skills
- Quality assurance
- Time management
- Organization and efficiency
- Staff training
- Exceptional communication
- Problem solving
- Team leadership
Timeline
Lead Server
Village of Om
12.2024 - Current
Supervisor
Buddha Belly Burger
06.2023 - 12.2024
Manager
Burger Patch
05.2021 - 02.2023
Bachelor of Arts - Psychology
University of California, Davis