Molly Miller
Oak Creek
Summary
Dynamic Area Coach with expertise in staff training, operations management, and employee engagement. Proven track record in driving performance improvements and enhancing service quality across multiple locations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Coach
Alvarado Restaurant Nation
Milwaukee, WI
06.2025 - Current
- Trained and supported team members in operational standards and procedures.
- Implemented best practices for food safety and quality control measures.
- Monitored inventory levels to ensure timely restocking of supplies.
- Conducted performance evaluations to enhance employee development initiatives.
- Assisted in scheduling staff to optimize labor efficiency during peak hours.
- Analyzed customer feedback to identify areas for service improvement.
- Facilitated training sessions on new menu items and promotions for staff engagement.
- Collaborated with management on strategic initiatives to boost store performance.
- Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
- Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
- Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
- Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.
District Manager
Starbucks
Milwaukee, WI
06.2022 - 06.2025
- Led operational excellence initiatives across multiple store locations to enhance customer experience and drive sales performance.
- Developed training programs for new managers, fostering leadership skills and promoting a culture of continuous improvement.
- Analyzed store performance metrics to identify trends and implement strategic plans for increased profitability.
- Collaborated with cross-functional teams to execute marketing campaigns, enhancing brand visibility in local markets.
Area Coach
Bell American Group LLC
Chesterton, IN
12.2018 - 06.2025
- Led operational teams in achieving high standards of service and food quality across multiple locations.
- Developed training programs to enhance staff performance and maintain consistent operational excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste across restaurants.
- Collaborated with management to assess restaurant performance, identifying areas for improvement and strategic initiatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Skills
- Staff training and development
- Operations management
- Employee engagement
- Group leadership
- Strategic planning
- Team Training
Certification
ServSafe Certified
ServSafe Proctor
Timeline
Area Coach
Alvarado Restaurant Nation
06.2025 - Current
District Manager
Starbucks
06.2022 - 06.2025
Area Coach
Bell American Group LLC
12.2018 - 06.2025