MOLLY O'BRIEN
Boston Medical Center
Apex,NC
9
Certification
14
Years of experience
Senior EMR Instructional Designer and Principal Trainer with leadership across Epic training, curriculum design, and enterprise go-live support for 6+ applications in academic medical centers and multi-site health systems. Builds MST/TED environments, converts instructor-led training modules into Articulate 360 Storyline eLearning, and partners with clinical leaders to standardize workflows across applications and care settings. Coordinates trainer networks, mentors new staff, and improves training operations through LMS, support, and planning tools.
Work History
Epic Instructional Designer (Consultant)
1 Year 4 Months- Directed comprehensive training programs in instructional design for community hospital acquisition of six clinical applications.
- Transformed instructor-led training into interactive e-learning courses utilizing Articulate 360, incorporating branching logic tailored to specific workflows and departmental language needs.
- Engineered MST environments to enhance functionality across multiple departments, focusing on specialty roles in patient design.
- Oversaw and supported a team of ten credentialed trainers to ensure effective training delivery.
- Mentored and onboarded new full-time employees for ASAP and Willow applications, fostering skill development.
- Implemented efficiencies within the training team across various platforms, including Workday, UPerform, ServiceNow, Microsoft Lists, Bookings, and Planner.
Orders & Bugsy Principal Trainer (Consultant)
5 Months- Refuel Project - 3-Stage Optimization Initiative
- Gold Star Stage - Evaluated baseline workflows and aligned clinical teams to Epic Foundation Best Practice standards across Orders and Bugsy.
- Honor Roll Stage - Redesigned workflows including surgeons entering their own case requests, improved results smartlink usage, and optimized chart review reports and filters.
- Epic Foundation Best Practice Workflows - Standardized complex processes such as Discharge-Readmit workflows for Hospice and Behavioral Health units.
- Training Supervising & Delivery
- Instructor-Led Training - Developed comprehensive ILT curriculum for all Refuel stages, including scenario-based workflow simulations.
- Train-the-Trainer - Built and delivered TTT programs to prepare operational leaders and Credentialed Trainers for rollout.
- Credentialed Trainer Management - Managed 10 Credentialed Trainers, providing scheduling, coaching, QA oversight, and daily operational direction.
- Virtual & In-Person Training - Led multiple high-impact training sessions personally (virtual and onsite).
ClinDoc & Stork Principal Trainer (Consultant)
2 Months- Delivered ClinDoc and Stork training across inpatient and specialty departments.
- Converted instructor-led trainings into Storyline (Articulate 360) eLearnings, using branching logic to support workflow differences across roles, departments, and care settings.
- Partnered with operational leaders to validate workflow accuracy and ensure alignment with Epic Foundation Best Practice.
Epic Project Specialist & Instructional Designer → Senior Manager, Training Operations
1 Year 5 Months- Project Managed enterprise Epic upgrades, monthly releases, and standardization projects.
- Oversaw 3 direct reports, including the Manager of Training & Security Analysts (7 additional reports).
- Served as System Administrator for LMS, CMS, and Epic training environments.
- Produced custom eLearning and maintained large training libraries.
Epic Instructional Designer (Consultant)
5 MonthsEpic Instructional Designer (ASAP, ClinDoc, Virtual Care)
7 MonthsEpic Instructional Designer (Consultant)
9 MonthsEpic Instructional Designer (Consultant - Regional Implementation Lead)
10 MonthsEpic Instructional Designer (Consultant – Covid Field Hospital Implementation)
1 YearEpic Lead Instructional Designer (Consulting Epic Lead Principal Trainer)
10 Months- Developed pre-Epic implementation training processes.
- Redesigned MEDITECH documentation and eLearning using Captivate.
- Supported ProVation implementation and training.
- Evaluated and improved clinical workflows.
Epic Instructional Designer (Consultant - Double Upgrade)
3 MonthsEpic Principal Trainer (Consultant - Academic Implementation)
7 MonthsEpic Instructional Designer (Full Time - Academic & Community Implementations)
1 Year 7 MonthsClinical Application Analyst (Internal Consultant)
1 YearClinical Application Specialist (Internal Consultant)
2 Years 9 MonthsEducation
Bachelor of Science - Business Management
- Cum Laude
- Management Information Systems
- Study Abroad: International College of Sevilla, Andalucía
Skills
Epic curriculum development
Enterprise training strategy
Instructor-led & virtual training
ELearning development
Training needs analysis
Training metrics analysis
Competency assessment
Curriculum governance
Facilitator coaching
Learning objectives design
MST/TED build & maintenance
Clinical workflow optimization
Implementation & go-live management
LMS and CMS administration
Project & operational leadership
Stakeholder alignment
Change management
Resource planning
Executive presentation
Certification
- Inpatient Procedure Orders + Curriculum Development
- Inpatient Clinical Documentation + Curriculum Development
- Bugsy
- Stork
- Long Term Care
- Inpatient Training Environment (TED/MST)
- ASAP Proficiency
- Rehab Application (Curriculum Development & Experience; Not Certified)
Timeline
Epic Instructional Designer (Consultant)
Boston Medical Center
04.2025 - CurrentRead More
Orders & Bugsy Principal Trainer (Consultant)
Onvida Health (Academic System)
11.2024 - 04.2025Read More
ClinDoc & Stork Principal Trainer (Consultant)
Hartford Healthcare
08.2024 - 10.2024Read More
Epic Project Specialist & Instructional Designer → Senior Manager, Training Operations
Mass General Brigham
04.2023 - 09.2024Read More
Epic Instructional Designer (Consultant)
AdventHealth
11.2022 - 04.2023Read More
Epic Instructional Designer (ASAP, ClinDoc, Virtual Care)
Mass General Brigham
04.2022 - 11.2022Read More
Epic Instructional Designer (Consultant)
Mass General Brigham
07.2021 - 04.2022Read More
Epic Instructional Designer (Consultant - Regional Implementation Lead)
Memorial Hospital
09.2020 - 07.2021Read More
Epic Instructional Designer (Consultant – Covid Field Hospital Implementation)
Mass General Brigham
09.2019 - 09.2020Read More
Epic Lead Instructional Designer (Consulting Epic Lead Principal Trainer)
Kootenai Health
11.2018 - 09.2019Read More
Epic Instructional Designer (Consultant - Double Upgrade)
Mass General Brigham
07.2018 - 10.2018Read More
Epic Principal Trainer (Consultant - Academic Implementation)
BJC Healthcare
11.2017 - 06.2018Read More
Epic Instructional Designer (Full Time - Academic & Community Implementations)
Mass General Brigham
04.2016 - 11.2017Read More
Clinical Application Analyst (Internal Consultant)
MEDITECH, INC.
04.2015 - 04.2016Read More
Clinical Application Specialist (Internal Consultant)
MEDITECH, INC.
07.2012 - 04.2015Read More
Westfield State University
Bachelor of Science from Business Management
Read More