Summary
Overview
Work History
Education
Skills
Timeline
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Molly Peter

Shorewood,Wisconsin

Summary

Skilled Shift Supervisor with a proven track record at Starbucks, adept in staff management and customer-oriented services. Excelling in employee training and cash handling, I've significantly enhanced workplace safety and efficiency. My approach fosters team collaboration and problem-solving, achieving notable improvements in customer satisfaction and operational productivity.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2017 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Barista

Birch And Butcher
07.2019 - 03.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.

Barista

Svens
09.2016 - 08.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Bachelor of Arts - Community Advocacy And Social Policy

Arizona State University
Tempe, AZ
03.2025

Skills

Employee Training

Workplace Safety

Staff Management

Customer-Oriented

Training and mentoring

Cash handling expertise

Inventory control and record keeping

Conflict resolution techniques

Policy Enforcement

Inventory Management

Team Supervision

Problem-Solving

Timeline

Barista

Birch And Butcher
07.2019 - 03.2020

Shift Supervisor

Starbucks
09.2017 - Current

Barista

Svens
09.2016 - 08.2017

Bachelor of Arts - Community Advocacy And Social Policy

Arizona State University

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Molly Peter