Molly Puthoff
Union,KY
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Triple Crown Country Club. Skilled in guest engagement and team collaboration, I consistently ensured guest satisfaction and swift resolution of concerns, fostering repeat business and positive relationships. Proficient in managing food and beverage orders efficiently during peak hours.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Triple Crown Country Club
Union, KY
05.2018 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Server
Main Event
Lexington, KY
01.2025 - 08.2025
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Babysitting
Courtney Page
Union, KY
05.2021 - 08.2024
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
Cashier
Honey Baked Ham
Florence, KY
12.2016 - 12.2022
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted with inventory management by restocking shelves and monitoring product levels.
Education
Associate of Arts - Education
Gateway Technical And Community College
High School Diploma -
Larry A. Ryle High School
UnionEducation
University of Kentucky
Lexington, KYSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
Certification
Microsoft word certified
Microsoft PowerPoint certified
Microsoft Access certified
Microsoft Excel certified
Timeline
Server
Main Event
01.2025 - 08.2025
Babysitting
Courtney Page
05.2021 - 08.2024
Server
Triple Crown Country Club
05.2018 - Current
Cashier
Honey Baked Ham
12.2016 - 12.2022
Associate of Arts - Education
Gateway Technical And Community College
High School Diploma -
Larry A. Ryle High School
Education
University of Kentucky