Molly Reed
Kansas City,MO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Office Administrator
Weed Man Lawn Care
Pleasant Valley , MO
01.2023 - Current
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Produced thorough, accurate nd timely reports of project activities.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Reviewed completed work to verify consistency, quality and conformance.
- Coordinated and managed daily administrative operations of the office.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Site Function Manager
Hertz
Kansas City, MO
01.2012 - 04.2020
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed completed work to verify consistency, quality and conformance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Technical Certificate - Dental Assisting
Southwest Technology Center
Fennimore WI12-2006
High School Diploma -
Platteville High School
Platteville, WI05-2006
Skills
- Administrative Support
- Customer Engagement
- Office Management
Timeline
Office Administrator
Weed Man Lawn Care
01.2023 - Current
Site Function Manager
Hertz
01.2012 - 04.2020
Technical Certificate - Dental Assisting
Southwest Technology Center
High School Diploma -
Platteville High School
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