Microsoft Office Suite
Years of professional experience
Molly Rhodes
Customer Advocate
Worcester,MA
Summary
Dynamic team player with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
12
12
4
4
Years of post-secondary education
Skills
Negotiation
Marketing Strategy Execution
Intercultural Communication
Team Collaboration
Conflict Resolution
Public Speaking
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc)
Data Entry and Management
Email Communication Tools
Customer Engagement
Organizational skills
Time management
Software
Google Suite
Python
Quickbooks
POS Software
Work History
Grade 3 Instructional Aide
Abby Kelley Foster Charter Public School
Worcester, MA
08.2024 - Current
- Collaborated with Grade 3 team to develop and implement individualized learning plans, ensuring cohesive approach to student education.
- Utilized educational software and online platforms such as iReady and PowerSchool to enhance student learning and track academic progress, demonstrating proficiency in web-based applications.
- Prepared and organized educational materials with precision, contributing to well-structured and efficient classroom environment.
Remote AI Trainer I
Outlier AI
05.2024 - Current
- Participated in 5 different projects, contributing to development and refinement of AI chatbot models.
- Conducted ranked comparisons of model responses to improve AI chatbot performance, ensuring high-quality and accurate outputs.
- Performed thorough research to verify accuracy and relevance of model responses, ensuring adherence to AI ethical standards.
- Implemented rigorous checks to ensure AI models adhere to safety standards, preventing release of sensitive content or personally identifying information.
Infant/Toddler Teacher
Child Time, Inc.
Salt Lake City, UT
08.2023 - 02.2024
- Developed and implemented age-appropriate lesson plans for ages 3-15 mos, ensuring structured and nurturing learning environment.
- Maintained detailed records of 8 different children's developmental progress and daily activities, demonstrating strong data management and organizational skills.
- Ensured safe and hygienic environment by adhering to health and safety protocols, reflecting attention to detail and compliance with regulations.
- Collaborated with parents and caregivers to provide updates on child development, fostering open communication and teamwork.
Quote
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.
Marie Curie
Education
Bachelor of Science - Data Analysis
Western Governors University
Online 11.2024 - 10.2026
Bachelor of Arts - Asian Studies, B.A.
University of Utah
Salt Lake City, UT 01.2022 - 05.2023
Associate of Arts - International & Global Studies
Salt Lake Community College
Salt Lake City, UT 01.2021 - 12.2021
Languages
Japanese
Professional Working
Spanish
Elementary
Timeline
Bachelor of Science - Data Analysis
Western Governors University
11.2024 - 10.2026
Grade 3 Instructional Aide
Abby Kelley Foster Charter Public School
08.2024 - Current
Remote AI Trainer I
Outlier AI
05.2024 - Current
Infant/Toddler Teacher
Child Time, Inc.
08.2023 - 02.2024
Bachelor of Arts - Asian Studies, B.A.
University of Utah
01.2022 - 05.2023
Associate of Arts - International & Global Studies
Salt Lake Community College
01.2021 - 12.2021