Molly S
San Francisco,CA
Summary
Dynamic and results-oriented professional with experience at USPS, adept at database entry and enhancing customer satisfaction. Excelled in multitasking and quality management, significantly reducing data entry errors and improving client relations. Skilled in administrative support and telephone etiquette, consistently ensuring efficient operations and customer service excellence.
Overview
11
11
years of professional experience
Work History
Clerk
USPS
01.2018 - 04.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Bartender
Glitter Gulch
08.2011 - 02.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Stronghold School
Canby, CA06.2002
Skills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Database entry
- Administrative tasks
- Quality management
Timeline
Clerk
USPS
01.2018 - 04.2022
Bartender
Glitter Gulch
08.2011 - 02.2016
High School Diploma -
Stronghold School
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