Molly Shannon
Indianapolis,IN
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
3
3
years of professional experience
Work History
Director of Operations Intern
Campbellsville Men’s Volleyball, Campbellsville University
01.2023 - 05.2026
- Developed detailed itineraries to ensure seamless travel logistics and customer satisfaction.
- Assisted with game day logistics and operations. Supported teams in executing game day activities effectively. Helped coordinate schedules and resources for game day events.
- Managed travel arrangements and itineraries to optimize efficiency and enhance team mobility.
- Operated 15-passenger van to ensure safe and efficient transportation of passengers.
- Oversaw food service activities to maintain efficiency. Managed accommodation arrangements to enhance guest experiences.
- Assisted in managing storage inventory effectively. Supported organization of inventory records. Helped maintain accurate stock levels.
- Streamlined operational processes, enhancing efficiency and productivity across multiple departments.
Guest experience
Indianapolis Motor Speedway
Speedway, IN
05.2025 - 07.2025
- Assisted guests in resolving inquiries and concerns promptly. Supported staff in maintaining high standards of guest service. Facilitated smooth check-in and check-out processes for visitors.
- Assisted in managing traffic flow to enhance safety and efficiency. Supported teams in executing traffic control measures during events. Contributed to daily traffic management tasks to maintain order.
- Facilitated efficient ticket sales processes to support event revenue generation. Assisted in customer engagement to enhance ticket purchase experiences. Contributed to maintaining organized sales records for timely reporting.
- Oversaw personal relations initiatives to enhance client engagement and satisfaction.
Education
Master of Science - Sports Management
Campbellsville University
Campbellsville, KY12-2024
Master of Science - MASM Sports Marketing
Campbellsville University
Campbellsville, KY05-2026
Skills
- Financial budget oversight
- Event planning
- Long-term planning
- Risk evaluation
- Project coordination
- Effective time management
- Strategic resource planning
- Leadership training
- Event coordination
- Effective communication
Timeline
Guest experience
Indianapolis Motor Speedway
05.2025 - 07.2025
Director of Operations Intern
Campbellsville Men’s Volleyball, Campbellsville University
01.2023 - 05.2026
Master of Science - Sports Management
Campbellsville University
Master of Science - MASM Sports Marketing
Campbellsville University