Molly Stevens
402-340-8369
Madison,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Administrator and Purchasing Agent
Central Plains Milling
Columbus, NE
05.2018 - 12.2022
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Assessed areas of service concern and developed improvement plans.
- Performed monthly reconciliation of open purchasing orders.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
Veterinary Technician
Madison County Vet Clinic
Madison, Nebraska
03.2014 - 05.2018
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Sales Associate
Courtesy Ford-lincoln Mercury
Norfolk, NE
08.2013 - 08.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Agricultural Business
Eastern Wyoming College
Torrington, WYHigh School Diploma -
Rock County High School
Bassett, NE05.2008
Skills
- Pricing Structures
- Contract Negotiation
- Budgeting
- Vendor relations
- Purchasing
- Documentation skills
- Data Entry
- Active Listening
- Teambuilding
- Training and Development
- Written Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Self-Motivated
- Good Telephone Etiquette
- Complaint resolution
- Sales expertise
- Report preparation
- Inbound and Outbound Calling
- Account management
- Recordkeeping strengths
- Money handling abilities
Reference’s
Brent Reichmuth - Central Valley Ag
Operations Manager
402-750-8116
Toby Bender - TCB Consulting
Owner
563-564-7583
Laura Vogal - Building Blocks
Social Worker
402-380-1047
Timeline
Administrator and Purchasing Agent
Central Plains Milling
05.2018 - 12.2022
Veterinary Technician
Madison County Vet Clinic
03.2014 - 05.2018
Sales Associate
Courtesy Ford-lincoln Mercury
08.2013 - 08.2013
No Degree - Agricultural Business
Eastern Wyoming College
High School Diploma -
Rock County High School
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