Molly Valderrama
Highland,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Yaamava resort and casino
Highland, California
06.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Goodwill Industries Store & Donation Center
San Diego, California
08.2019 - 12.2022
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Handled returns and exchanges according to company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collected payments and provided accurate change.
- Prepared merchandise for purchase or rental.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
Retail Sales Associate
Marshalls
San Diego, CA
06.2018 - 10.2020
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Offered suggestions for additional items that may be of interest to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted in the preparation and execution of physical inventory counts.
- Created price tags and merchandise signs for new items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Organized displays to attract customers and promote sales.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Education
High School Diploma -
The Charter School of San Diego
San Diego, CA06-2016
Some College (No Degree) -
San Diego Mesa College
San Diego, CASkills
- Complaint resolution
- Scheduling
- Account updating
- Call management
- High-energy attitude
- Empathy and patience
- Tracking complaints
- Strategic sales
- Sales expertise
- Report preparation
- Relationship building
- Prioritization
- Store maintenance
- Service standard compliance
- Multitasking and organization
- Computer proficiency
- Task prioritization
- Product and service solutions
- Creative problem solving
- Documentation
- Product knowledge
- Retail sales customer service
Timeline
Customer Service Representative
Yaamava resort and casino
06.2024 - Current
Sales Associate
Goodwill Industries Store & Donation Center
08.2019 - 12.2022
Retail Sales Associate
Marshalls
06.2018 - 10.2020
High School Diploma -
The Charter School of San Diego
Some College (No Degree) -
San Diego Mesa College