Molly Waldron
Account Management
Charlotte,NC
Summary
Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Excellent history of exceeding client retention goals and generating existing business revenue growth through proactive client management strategies.
Overview
17
17
years of professional experience
Work History
Sr. Client Service Consultant
Principal Financial Group Inc
05.2008 - Current
- Exceeded retention goals on current $26 million block of business by developing strong relationships with key clients.
- Increased sales revenue by $760,000 in 2023 and $1.2 million in 2022 by implementing effective sales strategies resulting in premium growth in consecutive years.
- Enhanced customer satisfaction by efficiently solving complex contract needs.
Account Management Training Consultant
Principal Financial Group Inc
02.2010 - 03.2014
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Developed, scheduled and taught in class and online courses to increase learning opportunities.
- Trained and mentored over 80 new personnel hired to fulfill Client Relationship Consultant role.
Employee Benefit Specialist
Principal Financial Group Inc
09.2006 - 05.2008
- Created effective enrollment experience by tailoring conversation based on individual needs of employee. This resulted in exceeding minimum participation percent of 20%. Average participation results were 40% or more.
Education
Bachelor of Science - Operations Management
West Virginia University
Morgantown, WV05.2003
Skills
- Sales Experience
- Product knowledge
- Project management
- Strategic Planning
- Training and Development
- Analytical Skills
- Relationship Building
- Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Management Training Consultant
Principal Financial Group Inc
02.2010 - 03.2014
Sr. Client Service Consultant
Principal Financial Group Inc
05.2008 - Current
Employee Benefit Specialist
Principal Financial Group Inc
09.2006 - 05.2008
Bachelor of Science - Operations Management
West Virginia University