Molly Wegman
PCA
Cincinnati
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement. Proven ability to enhance customer experiences through exceptional service and teamwork. Skilled in cash handling and maintaining cleanliness standards, ensuring a welcoming environment. Adaptable and efficient in high-pressure situations, consistently delivering quality service.
Overview
3
3
years of professional experience
Work History
Server
Skyline
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Drive-Thru Cashier
Skyline
04.2023 - 08.2024
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Camp Counselor
Camp Laffalot
06.2022 - 07.2024
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH 05.2001 -
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Table setting
Cash handling
Food running
Timeline
Server
Skyline
08.2024 - Current
Drive-Thru Cashier
Skyline
04.2023 - 08.2024
Camp Counselor
Camp Laffalot
06.2022 - 07.2024
High School Diploma -
Oak Hills High School
05.2001 -
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