Molly Wilson
Phoenix,AZ
Summary
Adaptable professional with a background in bartending and customer service. Known for effective communication and problem-solving skills, consistently maintaining professionalism under pressure. Ready to leverage expertise to enhance customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Bartender
Beaver Bar And Grill
Phoenix, AZ
10.2024 - 01.2026
- Engaged with customers to provide personalized service, fostering a welcoming environment.
- Collaborated with kitchen staff to coordinate timely food and beverage service during peak hours.
- Operated point-of-sale systems for accurate order processing and cash handling.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
5030 Cocktail Lounge
Phoenix, AZ
12.2022 - 02.2024
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Recruitment Specialist
Express Employment
Scottsdale, AZ
01.2021 - 12.2022
- Developed and implemented targeted recruitment strategies to attract qualified candidates.
- Conducted comprehensive interviews to assess candidate skills and cultural fit.
- Utilized applicant tracking system to streamline hiring processes and improve efficiency.
- Collaborated with hiring managers to define job requirements and create accurate job descriptions.
Delivery Driver
Instacart
Scottsdale, AZ
03.2020 - 01.2021
- Navigated routes efficiently to ensure timely deliveries and enhance customer satisfaction.
- Managed multiple orders simultaneously while adhering to strict delivery deadlines.
- Communicated effectively with customers regarding delivery status and any potential issues.
- Conducted vehicle inspections to maintain safety compliance and operational efficiency.
Customer Service Representative
Consumer Cellular
Phoenix, AZ
03.2018 - 04.2020
- Resolved customer inquiries through effective communication and problem-solving techniques
- Developed comprehensive knowledge of products and services to provide accurate information to customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - General Studies
Glendale Community College
Glendale, CA04.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Beaver Bar And Grill
10.2024 - 01.2026
Bartender
5030 Cocktail Lounge
12.2022 - 02.2024
Recruitment Specialist
Express Employment
01.2021 - 12.2022
Delivery Driver
Instacart
03.2020 - 01.2021
Customer Service Representative
Consumer Cellular
03.2018 - 04.2020
Associate of Science - General Studies
Glendale Community College