Molly Wright-Skeen
Hays,KS
Summary
Dynamic Area Manager with a proven track record at Glik’s, excelling in operations management and team development. Expert in driving performance metrics and fostering a culture of continuous improvement. Skilled in staff training and relationship building, consistently achieving sales growth and enhancing customer satisfaction through effective leadership and strategic initiatives.
Overview
18
18
years of professional experience
Work History
Area Manager
Glik’s
Hays, KS
09.2016 - Current
- Managed daily operations across multiple store locations, optimizing staff scheduling and inventory management.
- Led training sessions for new hires, enhancing team performance and customer service skills.
- Mentored junior managers, promoting best practices in operational excellence and team leadership.
- Executed loss prevention initiatives, effectively minimizing theft and ensuring compliance with company policies.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Sales Manager
Vanity
Hays, Ks
09.2011 - 09.2016
- Developed and executed strategic sales plans to drive revenue growth and market penetration.
- Conducted regular training sessions on new products, techniques, and best practices for the sales team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Dining Room Manager
The Mozaic
Palmer Lake, CO
10.2008 - 12.2010
- Supervised dining room staff to ensure exceptional guest service and compliance with health standards.
- Developed and enforced operational procedures to improve efficiency in dining room operations.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.
- Conducted regular inspections of dining area for cleanliness and organization, ensuring a pleasant atmosphere.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Led planning, set up and takedown for special events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
Communications
Fort Hays State University
Hays, KSSkills
Staff management
Operations management
Relationship building and management
Team development
Goals and performance
Performance management
Operations
Staff training and development
Staff development
Staff scheduling
Business development
Talent review
Recruitment and hiring
Customer service
Training and coaching
Attention to detail
Leadership skills
Policies and procedures
Goal setting and performance metrics
Policy enforcement
Multi-unit management
Timeline
Area Manager
Glik’s
09.2016 - Current
Sales Manager
Vanity
09.2011 - 09.2016
Dining Room Manager
The Mozaic
10.2008 - 12.2010
Communications
Fort Hays State University