Molly A. Cohen
Summary
Results-driven customer service associate focused on elevating customer loyalty through effective issue resolution and proactive support. Strong communication skills complement a high-energy approach to training new employees, fostering a collaborative and customer-centric environment. Possess a strong knowledge of customer service principles and best practices.
Overview
1
1
year of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Five Below
Syosset, NY
02.2024 - 07.2024
- Demonstrated strong communication skills while interacting with customers over the phone, via email and in person.
- Assisted customers with product selection, order entry, and payment processing.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Computed sale prices and totaled purchases with POS system or cash register.
- Preserved store's visual appeal by arranging merchandise in visually appealing manner.
CUSTOMER SERVICE ASSOCIATE
Walgreens
Syosset, NY
12.2023 - 01.2024
- Communicated effectively with customers over the phone and in person to address inquiries and enhance satisfaction.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Computed sale prices and totaled purchases with POS system or cash register.
- Guided customers in product selection and facilitated smooth checkout process.
- Maintained professionalism to resolve challenging customer interactions by staying calm under pressure.
Education
Diploma -
Syosset High School
Syosset, NY06-2024
Saint John's University
Queens, NY 05-2028
Skills
- Effective communication
- High-energy attitude
- Correcting discrepancies
- Presenting solutions
- Customer service and assistance
- Customer relationship management
- Problem resolution
- Customer service
- Effective communication
- Sales support
- Refunds and exchanges
- Conflict resolution
References
References available upon request
Timeline
CUSTOMER SERVICE ASSOCIATE
Five Below
02.2024 - 07.2024
CUSTOMER SERVICE ASSOCIATE
Walgreens
12.2023 - 01.2024
Diploma -
Syosset High School
Saint John's University