Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mollyann M. Laird

Fort Dodge,Iowa

Summary

Skilled customer service worker with the ability to be a strong leader. Exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in quick moving environments. Hardworking and devoted to helping team successfully accomplish objectives.

Overview

5
5
years of professional experience

Work History

Barista Trainer

Starbucks, Hy-Vee
Fort Dodge, IA
01.2023 - Current
  • Developed training materials to enhance barista skills and product knowledge.
  • Led hands-on training sessions for new baristas, ensuring adherence to quality standards.
  • Monitored daily operations, identifying opportunities for process improvement and efficiency.

Paraeducator, Special Education

Fort Dodge Community Schools
Fort Dodge, IA
08.2024 - 10.2024
  • Supported individualized education plans by implementing tailored instructional strategies for diverse learners.
  • Assisted in behavioral management techniques to promote positive classroom environments and student engagement.
  • Collaborated with teachers to adapt lesson materials and resources for students with varying abilities.
  • Monitored student progress, providing feedback and support to enhance academic performance and social skills.

Friendship Haven
Fort Dodge, IA
10.2022 - 01.2023
  • Supervised daily food service operations to ensure compliance with health and safety regulations.
  • Collaborated with kitchen staff to enhance menu offerings based on customer feedback and seasonal availability.
  • Resolved customer complaints promptly, enhancing overall dining experience and satisfaction rates.

Cashier

Fort Dodge Parks and Rec
Fort Dodge, IA
05.2022 - 08.2022
  • Seasonal
  • Managed cash register operations, ensuring accurate transactions and customer satisfaction.
  • Assisted customers with inquiries, enhancing service quality and fostering positive experiences.
  • Coordinated daily cash handling procedures, minimizing discrepancies and improving accuracy.

Secretary

Trinity United Methodist Church
Fort Dodge, IA
06.2021 - 08.2021
  • Seasonal
  • Managed daily office operations, ensuring efficient workflow and communication.
  • Coordinated scheduling and calendar management for executive team members.
  • Prepared and organized meeting agendas, minutes, and documentation for review.

Education

High School Diploma -

Fort Dodge Senior High
06-2024

Associate of Arts -

Iowa Central Community College
Fort Dodge, IA
05-2027

Skills

  • Leadership experience
  • Health and safety compliance
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Classroom management
  • Collaborative teamwork

Timeline

Paraeducator, Special Education

Fort Dodge Community Schools
08.2024 - 10.2024

Barista Trainer

Starbucks, Hy-Vee
01.2023 - Current

Friendship Haven
10.2022 - 01.2023

Cashier

Fort Dodge Parks and Rec
05.2022 - 08.2022

Secretary

Trinity United Methodist Church
06.2021 - 08.2021

High School Diploma -

Fort Dodge Senior High

Associate of Arts -

Iowa Central Community College