Momar Ndiaye
Help Desk Support
Converse,TX
Summary
solving skills. Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Help Desk Technician
CVS/caremark
San Antonio, TX
11.2019 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Compiled and accurately entered data for each customer encounter to record in system.
- Patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Heath Services Management
Wilford Hall Medical Center, USAF
San Antonio, TX
03.2017 - 10.2019
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Managed team schedule and workflow between jobs.
- Reviewed requests for expenditures and determined if such applications were justified and within budget.
- Developed and maintained electronic record management systems to analyze and process data.
- Consulted with healthcare professionals on business decisions.
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
- Analyzed current programs to determine effectiveness.
- Recruited, oriented and trained healthcare staff members.
- Maintained credentialing and immunization logs for employees and providers.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Education
Bachelor of Science - Computer Network And Cybersecurity
University of Maryland Global Campus
Montgomery, AL 01.2021 - 12.2022
Associate of Applied Science - Health Services Administration
Community College of The Air Force
Montgomery, AL 01.2019 - 12.2020
Skills
Network Infrastructure Monitoring
Support Ticket System Management
Technical Documentation
Desktop support
TCP/IP
Technical issues analysis
Data recovery
Application support
Maintenance and Repair
Teamwork and Collaboration
Problem-Solving
Certification
CompTIA Security+ Sy0-601
Additional Information
Actually Serving in the US Air Force Reserve every first weekend of the month as an Health Administrator with the Command Staff Support.
Timeline
CompTIA Security+ Sy0-601
07-2022
Bachelor of Science - Computer Network And Cybersecurity
University of Maryland Global Campus
01.2021 - 12.2022
Security clearance
01-2020
Help Desk Technician
CVS/caremark
11.2019 - Current
Associate of Applied Science - Health Services Administration
Community College of The Air Force
01.2019 - 12.2020
Heath Services Management
Wilford Hall Medical Center, USAF
03.2017 - 10.2019