Danielle Desmond
McMinnville
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
27
27
years of professional experience
Work History
Administrative Assistant 3
Oregon Mutual Insurance
McMinnville
02.1998 - Current
- Answered questions from customers regarding products and services offered by the company.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Directed customer inquiries to appropriate department personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Processing Medicare
Skills
- Microsoft Excel
- Invoice processing
- Customer service
- Effective communication
- Time management
- Data entry
- Staff correspondence
- Problem solving
- Calendar management
- Record keeping
- Clear communication
- Customer and client relations
- Records administration
- Administrative support
- 10-key proficiency
- Scheduling
- Typing proficiency
- Customer relations
- Attendance record management
- Organize files
References
References available upon request.
Timeline
Administrative Assistant 3
Oregon Mutual Insurance
02.1998 - Current