KIARA ULLOA
Southeastern Automotive Warehouse
MIAMI,FL
2
Languages
2026
Dear Hiring Professional. Recently, I learned of an opening and I am responding with hopes of being considered for this role. I am confident that my background and commitment will serve well in supporting the company's progress. I strive to maintain accuracy and consistency in task completion, individual performance and team goal achievement, using acute attention to detail. Additionally, I offer teamwork, customer service and scheduling flexibility. Please review my resume which provides additional details of my education and employment experience. I would welcome the opportunity for an interview to further discuss the position and the ways in which I can positively impact growth. I am experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Work History
Customer Service Specialist
- Prepared inventory for shipment by attaching tags and labels.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Reviewed work orders to perform freight movement and deliveries.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Reviewed orders, building pallets according to requirements.
- Communicated with supervisor to address issues or delays.
- Scanned materials into and out of inventory using barcode tags.
Hotel Housekeeper
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Swept, scrubbed and polished floors with mops and brooms.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Notified managers concerning need for major repairs or additions to building.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Maintained organization, cleanliness and safety in work areas.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Worked efficiently and accurately to clean rooms according to hotel standards.
- Prepared rooms for new guests by removing soiled linens and trash, deep cleaning all areas, making beds and sanitizing bathrooms.
- Answered guest requests by bringing supplies and handling room needs.
Packer/Cutter Operator
- Recorded product, packaging and order information on forms and records.
- Measured, weighed and counted products and materials.
- Sorted and packaged products to prepare for processing or shipment.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Kept products separated, organized and in good rotation to meet customer order specifications.
Customer Service Representative
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Cashier
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Medical Receptionist
- Greeted patients, verified demographics, and maintained accurate front-desk records.
- Scheduled appointments, managed calendars, and coordinated patient visit flow.
- Answered multi-line phones, routed calls, and resolved routine patient inquiries.
- Verified insurance eligibility and updated coverage information in medical system.
- Assisted clinical staff with documentation, referrals, and record requests.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced administrative errors by consistently verifying insurance information.
Education
High School Diploma
No Degree - Diagnostic Medical Sonography
Skills
Cashier
Meal
Retail Sales
Bakery
Food Service
Customer Service
Maintenance
Warehouse
Delivery
Shipping/Receiving
Cleaning
Wholesale Sales
Telephone etiquette
Schedule mastery
Active listening
Computer proficiency
Follow-up skills
Administrative support
Appointment scheduling
LANGUAGES
English: Native/ Bilingual
Spanish: Native/ Bilingual
Timeline
Cashier
Publix
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Customer Service Representative
Metrocs Authorized Dealer
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Packer/Cutter Operator
Vie De France Yamazaki
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Hotel Housekeeper
Embassy Suites
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Customer Service Specialist
Southeastern Automotive Warehouse
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Medical Receptionist
Palm Medical Centers
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Saint Augustine High School
High School Diploma
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Lindsey Hopkins Technical College
No Degree from Diagnostic Medical Sonography
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