Mona Cedeno
Okanogan,WA
Summary
Driven professional with a proven track record at Walmart, enhancing customer satisfaction through innovative service strategies and effective inventory management. Skilled in customer service and time management, adept at fostering stakeholder relationships and boosting engagement. Demonstrates exceptional attention to detail and an adaptable personality, ensuring high standards of cleanliness and safety. Highly efficient waitress well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
Work History
Associate
Walmart
06.2021 - 06.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cashier
Cheveron
02.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cocktail Waitress
12 Tribes Casino
08.2014 - 06.2019
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Cleaning and sanitization
- Adaptable Personality
- Safe Food Handling
Timeline
Associate
Walmart
06.2021 - 06.2023
Cashier
Cheveron
02.2020 - 03.2021
Cocktail Waitress
12 Tribes Casino
08.2014 - 06.2019
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