Mona Chen
Brooklyn
Summary
Dynamic individual with experience excelling in customer service and organizational skills. Adept at managing multiple tasks in fast-paced environments, I leverage strong problem-solving abilities and proficiency with POS systems to enhance operational efficiency and ensure exceptional patient and customer experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
NIE GUO MD
Brooklyn
10.2023 - Current
- Greet arriving patients professionally, making sure all of their paperwork is filled out
- Completed daily operations at the front desk, maintaining an organized workspace.
- Conducted patient check-ins and verified updated file information.
- Handled incoming calls and addressed any questions or inquiries.
- Checked each patient's insurance information thoroughly.
- Supported administrative functions including file organization, patient scheduling, and post-visit check-out.
- Managed all incoming emails, faxes, and photocopying documents as requested.
Restaurant Waitress
Shanghai Lee
Brooklyn
04.2023 - 02.2024
- Welcomed customers upon arrival.
- Managed POS systems effectively.
- Ensured workspace cleanliness and safety in collaboration with team members.
- Processed phone and online orders with precision.
- Excelled in managing multiple tasks simultaneously to maintain operational efficiency during peak periods.
- Addressed customer inquiries promptly.
Education
Bachelor of Arts - Business Management And Administration
City College of New York
New York, NY01.2023
Skills
- Customer Service
- Proficient with POS Systems
- Strong Problem-Solving skills
- Adaptable to different work environments
- Strong Communication skills
- Strong Time Management
- Organizational skills
Languages
English
Professional
Chinese (Mandarin)
Limited
Hobbies and Interests
- Reading
- Listening to music
- Exercising and Going to the gym
- Getting to know new people
Timeline
Receptionist
NIE GUO MD
10.2023 - Current
Restaurant Waitress
Shanghai Lee
04.2023 - 02.2024
Bachelor of Arts - Business Management And Administration
City College of New York
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