Overview
Work History
Education
Timeline
Hi, I’m

Mona Marpol

Big Water,UT
Mona Marpol

Overview

24
years of professional experience

Work History

Glen Canyon Conservancy

Information Specialist
03.2024 - Current

Job overview

  • Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.

Self-employeed

Licensed Massage Therapist
02.2001 - 12.2021

Job overview

  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
  • Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
  • Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
  • Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
  • Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele base through targeted marketing efforts, including social media promotion and referral incentives.
  • Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
  • Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
  • Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Developed customized massage programs to meet unique requirements.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Maintained accurate and up-to-date client records.
  • Established and implemented massage protocols and procedures.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Performed aroma therapies and specialized relaxation techniques.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Analyzed postural assessments and range of motion.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Prepared oils and lotions for massages.
  • Researched new massage techniques and treatments.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.

Education

West Wind Academy of Therapeutic Massage
Phoenix, AZ

Licensed Massage Therapist from Massage Therapy
02.2001

University Overview

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Associate Degree In General from General Studies
06.1992

University Overview

Timeline

Information Specialist
Glen Canyon Conservancy
03.2024 - Current
Licensed Massage Therapist
Self-employeed
02.2001 - 12.2021
West Wind Academy of Therapeutic Massage
Licensed Massage Therapist from Massage Therapy
Maricopa Community Colleges, Glendale Community College
Associate Degree In General from General Studies

Similar Profiles

CREATE PROFILE
Mona Marpol