Mona Pervaiz

• Managed front- and back-of-store operations, including receiving, unpacking, pricing, and organising inventory.
• Restocked shelves, rotated products for freshness, and created visually appealing displays to enhance customer experience.
• Photographed new merchandise for the website, sourced and modelled clothing, and coordinated other models for online content.
• Assisted customers with product recommendations, gift selections, and assembly of custom gift baskets.
• Maintained a clean, organised, and welcoming retail environment in a fast-paced, seasonal setting.
• Developed strong multitasking, adaptability, and teamwork skills.

• Worked across Kids, Men’s, and Women’s wear, gaining insight into diverse customer needs and providing tailored assistance.
• Maintained tidy, organised displays in the kids’ section, folding and arranging merchandise to enhance the shopping experience.
• Assisted customers across all sections, offering recommendations and support with purchases.
• Operated tills efficiently, ensuring hygiene by disinfecting surfaces, baskets, and card readers between customers.
• Closed assigned areas to high standards, ensuring cleanliness and organisation before leaving.
• Developed strong customer service, communication, and multitasking skills in a fast-paced retail environment.

• Oversaw fitting room operations, ensuring smooth flow, customer safety, and organisation of returned items by category.
• Delivered exceptional customer service, locating stock in-store or ordering items digitally when unavailable.
• Handled morning stock deliveries, including switching hangers to brand standards and replenishing floor displays.
• Ensured store closing procedures were completed to company standards, maintaining visual merchandising and organisation across all areas.
• Enhanced operational efficiency and customer satisfaction through proactive problem-solving and attention to detail in a fast-paced retail environment.

• Completed a year-long practical course under a professional dog groomer, gaining experience with multiple breeds from St. Bernards to Miniature Poodles.
• Performed full grooming services including bathing, nail trimming, fur clipping and trimming, and finishing touches such as light grooming sprays.
• Maintained high standards of hygiene and care, ensuring pets were comfortable and owners were consistently satisfied with results.
• Cultivated attention to detail, patience, and animal handling skills through practical experience with diverse dog temperaments.

• Cared for all store animals each morning, ensuring clean cages, fresh bedding, food, water, and administering medication to sick animals.
• Prepared the shop floor before opening, restocking products and displaying new items from storage.
• Delivered excellent customer service by greeting customers warmly and assisting them in finding products.
• Cultivated robust organizational abilities in dynamic retail settings.

• Cared for 20 horses daily, including feeding, grooming, and cleaning stables to maintain a safe and hygienic environment.

• Managed all equestrian equipment, ensuring saddles, bridles, and other gear were cleaned and stored properly.

• Prepared horses for riding lessons by tacking them up, and returned them to pasture safely with appropriate post-lesson care.

•Refined ability to handle animal care tasks, organize efficiently, and focus on details in a challenging environment.