Mona Roberts
Lafayette,La
Summary
Certified Pharmacy Technician with 5 years of experience in managing prior authorizations and dispensing medications. Demonstrated ability to comply with pharmacy regulations while providing outstanding customer service. Expertise in quality assurance and patient care aimed at enhancing organizational effectiveness. Committed to contributing to a growth-oriented team focused on customer satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Certified Pharmacy/Clinical Technician
UnitedHealthcare/ Genoa Pharmacy
11.2023 - Current
- Reviewed and processed prior authorization requests to ensure compliance with insurance policies.
- Collaborated with healthcare providers to gather necessary documentation.
- Streamlined communication channels between patients, providers, and insurers to enhance workflow efficiency.
- Trained and mentored new pharmacy technicians on operational procedures and best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Pharmacy Technician
Wal-Mart Pharmacy
09.2019 - Current
- Managed medication dispensing processes to ensure accuracy and compliance with safety.
- Implemented inventory control procedures, reducing medication shortages and improving stock management.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician Candidate
Oschner University medical Hospital
06.2019 - 08.2019
- Assisted pharmacists in preparing and labeling prescriptions for optimal workflow and accuracy.
- Maintained inventory levels, conducting regular stock checks to prevent shortages or overstock situations.
- Collaborated with pharmacists to develop standardized operating procedures for IV admixture preparation.
Licensed Medical Laboratory Assistant / Laboratory Clerical Rep.
Lafayette General Medical Center
06.2014 - 10.2017
- Conducted routine laboratory tests to analyze samples and ensure accurate results.
- Operated and maintained laboratory equipment, ensuring compliance with safety protocols.
- Assisted in preparing specimens for analysis, enhancing workflow efficiency.
- Collaborated with healthcare professionals to verify test orders and resolve discrepancies.
Laboratory Office Manager
Savoy Medical Center
09.1990 - 09.2005
- Streamlined administrative processes to enhance operational efficiency across departments.
- Managed scheduling and coordination of staff meetings, ensuring effective communication and collaboration.
- Developed and maintained office policies to promote a productive work environment.
- Oversaw inventory management, optimizing supply levels to reduce costs and prevent shortages.
Education
Pharmacy Technician License - undefined
Infinity College
Lafayette, LA05.2019
EMT - Basic - undefined
National Emergency Medical Services Academy
Lafayette, LA12.2013
Computer Operator - undefined
Delta Career College
Alexandria, LA02.1990
Skills
- Comprehension of medical terminology and pharmacology abbreviation on prescriptions
- Significant knowledge of pharmacy calculations to properly prepare prescriptions
- HIPAA compliance trained
- Provide excellent customer service skills
- Big team player / people person
- Ability to fully verify insurance and the prior authorization process
Awards
Pharmacy Technician Valedictorian, Member of the National Technical Honor Society, Pharmacy Technician Leadership Award
Certification
- BLS Certification (CPR & AED): American Heart Association
- LSBME - Laboratory Assistant: License #305309
- LBP - Louisiana Board Of Pharmacy Technician License CPT.015506
- PTCB - National Pharmacy Tech License #30134166
Timeline
Certified Pharmacy/Clinical Technician
UnitedHealthcare/ Genoa Pharmacy
11.2023 - Current
Pharmacy Technician
Wal-Mart Pharmacy
09.2019 - Current
Pharmacy Technician Candidate
Oschner University medical Hospital
06.2019 - 08.2019
Licensed Medical Laboratory Assistant / Laboratory Clerical Rep.
Lafayette General Medical Center
06.2014 - 10.2017
Laboratory Office Manager
Savoy Medical Center
09.1990 - 09.2005
Pharmacy Technician License - undefined
Infinity College
EMT - Basic - undefined
National Emergency Medical Services Academy
Computer Operator - undefined
Delta Career College