Mona Stull
Fairview,PA
Summary
Personable Member Service Representative offering over 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
BLST Operating Company LLC
St Louis, MO
11.2011 - 01.2022
- Maintained customer satisfaction with focus on addressing customer needs and accepting their orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services and company information
Office Manager/Assistant
Schloss Doepken Winery
Ripley, NY
04.2009 - 02.2010
- Ran daily records, gift shop, and assisted customers and merchants.
- Assist owner with all requests made.
- Duties included payroll, mail, taxes, ordering supplies, copying, faxing, inventory, deliveries, labeling, and housekeeping.
Universal Service Agent
Telatron Marketing Group Inc
Erie, PA
10.1997 - 04.2009
- Maintained customer satisfaction focused on addressing customer needs and resolving concerns on inbound calls.
- Supervision of cafe staff and food service.
- Duties include purchasing, mail, copying, faxing, inventory, deliveries and errands for executives.
Education
Certificate - Personal Computer
TriState Business Institute
Erie, PA02.1996
High School Diploma -
Fort Leboeuf Senior High School
Waterford, PA06.1986
Skills
- Issue and Complaint Resolution
- Customer Retention Strategies
- Order and Refund Processing
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Customer Account Management
- Call Volume and Quality Metrics
- Courteous with Strong Service Mindset
- Administrative and Office Support
- Inventory Management
- Patient and Empathetic
Timeline
Customer Service Representative
BLST Operating Company LLC
11.2011 - 01.2022
Office Manager/Assistant
Schloss Doepken Winery
04.2009 - 02.2010
Universal Service Agent
Telatron Marketing Group Inc
10.1997 - 04.2009
Certificate - Personal Computer
TriState Business Institute
High School Diploma -
Fort Leboeuf Senior High School
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